A Director of Membership leads and directs Membership Sales in the development and execution of strategic sales and marketing plans to maximize club membership. Responds to inquiries, initiates new club sales with prospective members and business associates. Oversees the budget and all financial aspects of the operation. Develops and implements strategic plan. Interviews, trains, supervises, counsels, schedules and evaluates staff.
What will I be doing?
Participate in the process to create Club structure and Club documents, including Membership Plan, Rules and Regulations, Applications and all other necessary documents
Develop and implement Sales & Marketing Strategies
Maintain Sales Database
Define local, regional and national target markets for prospective members
Create and maintain Club collateral
Review documents, pricing, existing sales and marketing strategies
Analysis and management of prospective membership demographics, prospects lists and rejection list.
Plan, organize and implement prospective member events
Create and maintain comprehensive member Club communications, coordinate member activities, programs and publication of member newsletter
Maintain website in collaboration with the resort marketing office.
Act as membership liaison to the Resort Executive Committee
Establish Advisory Board, Polls and comprehensive quarterly reports pertaining to the needs of the membership
Assist and direct in new member orientation
Resolve member issues
Establish and track members' spending statistics
Define Club organizational chart and job descriptions
Develop Club policies and procedures including S.O.P's training tools for the Club team
Attend New Employee Orientations
Additional Duties
What are we looking for?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Private Club understanding and experience in either operations or sales
Excellent organizational and administrative skills
Five years minimum management experience
Extensive knowledge of Excel/ Word/ email and database maintenance.
Experience in preparing strategic plans, budgeting, forecasting and review of financial statement for a club operation
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
