Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.
At Sensormatic Solutions, a division of Johnson Controls, we bring together diverse data and insights with our intelligent operating platform that is crafted to drive improved shopper experiences and retail outcomes. Our innovative solutions (Loss Prevention, ShopperTrak, and Inventory Intelligence) drive improved customer experiences and enable retailers to build streamlined shopping.
What you will do
As the Global Business Operating Platform Program Manager, you will be a part of our solutions group that facilitates strategy development, leads strategy alignment, and leads strategic growth and the transformation portfolio. You will also shepherd Retail Solutions' governance and meeting cadence to manage staff effectiveness, efficiency, and strategy execution to achieve our business results for growth, profit, customer dedication, and employee engagement.
You will collaborate with our strategic partner to manage our multi-year target state for our global business process framework's core value delivery processes via the implementation of our Business Operating Platform (BOP) called mySensormatic. mySensoramtic is our holistic internal operating platform that empowers our global Retail business, cohesive, performance and digitized operating models. It will also enable our new Sensormatic IQ platform to serve our customers better.
You will lead program management across mySensormatic.
You will collaborate with global process owners, internal IT partners, and our external partners to lead program management across mySensormatic.
You will be responsible for operational excellence, including program/project management, risk management, and change management. This platform's key outcomes will enable revenue growth, cost reduction, higher customer happiness, and increased operational efficiency.
Support the Office of Transformation in operationalizing mySensormatic's strategic rationale and achieving the needed organizational strategies and functional blueprints. Also acting as the critical liaison between regions, portfolios and functions by ensuring plan creation and alignment.
Your goal as a leader will be to achieve strategic and operational excellence across a global organization and ensure key performance measures, including leading and lagging indicators, are put in place and met. This role will require building and encouraging working relationships across global functions and teams in a heavily matrixed environment through influence versus control.
How you will do it
Track and report the success of our BOP and transformation of our business processes by the following capabilities: (people, process, system, data, procedures, policies, and audit):
Business process outsourcing for data governance, data master management, data integration, and an ongoing Run Team
Global and regional dashboards and reporting capabilities to provide meaningful business insights
Lead the change management across all teams and portfolio risk develop consensus and support across multiple geographies, cultures and competing interests.
Drives a successful program mobilization and implementation
Manages assessments of cycles of learning to ensure a systematic approach to ongoing evaluation and improvement along with business process maturity
Assess and develop global transformational strategies
Work with all of the core value delivery process Global Process Owners tied to the implementation of mySensormatic to identify issues during planning and develop our comprehensive transformation plan
Identify and program manage strategic and continuous process enhancement initiatives across the organization to improve effectiveness, efficiency, and employee and customer satisfaction results
Support the Office of Transformation Leader by providing relevant recommendations to regional business and functional owners and key executives
Assist in the development of clear, coherent, and timely communications strategies
Report on plan development and implementation
Program manage, measure, and communicate results against goals and plans
Support the regions, the portfolio teams, and support functions on associate key activities
What we look for
Bachelors or master’s degree
IT and Finance background with 10+ years of global experience and experience leading large scale enterprise transformation programs
Mastery of the core value delivery processes for global product companies and knowledge of supply chains
End-to-end knowledge of ERP modules configurations, processes, and linkages as well as deployment experience in a global environment, including all core value delivery processes
Strong proficiency in implementing scalable business processes and driving organization-wide process improvement along with change and risk management
Embraces and supports meaningful change
Operations experience is strongly desired
Capable of navigating sophisticated and dynamic environments
Ability to work with cross-functional business leaders to achieve challenging objectives
Inspire and influence strong engagement and dedication in others
Able to build trust at all levels of the organization and work across organizational boundaries
Ability to lead without depending on any organizational authority
Is agile in approach and readily adapts, remaining positive in the face of change, ambiguity, and pressure
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
