Cognizant is seeking a strong ServiceNow ITOM Consultant for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid”

 

Job Description :  

• Experience: 3+ years of experience with ServiceNow ITSM, CMDB, ServiceNow Discovery and Service Mapping and 7-10 years working on a team as part of a large IT organization. 


• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. 


• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions 


• Functional architects experience required. 


• Work closely with various stakeholders to provide guidance in the management of CI's and the relationships between them 


• Advanced and current understanding and practice in Windows Domain and Unix System Administration 


• Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered 


• Work with Application SMEs and stakeholders to perform gap analysis and provide solution. 


• Participate in Configuration Management meetings and Story Time where appropriate 


• Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool 


• Maintain the integrity of the Service Mapping tool across production and non-production environments  


• Experience and understanding of IP Networking, Devices, Network Design Methodology and configuration. 


• Review the data being populated into the CMDB and act as partial owner of the CMDB 


• ServiceNow Certified  System Administration 


• ITIL 2011 Foundation Certified 


• ServiceNow Certified Implementation Specialist – Service Mapping 

Qualifications required:  

• Minimum of 3+year experience with ServiceNow Discovery and Service Mapping 


• Minimum of 7+ years working on a team as part of a large IT organization 


• Minimum of 3 years' experience with Configuration Management. 


• Have strong functional knowledge and technical skills. 


• Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript 


• Experience integrating with tools to federate data into the CMDB 


• Expert in IT Asset Management Lifecycle processes (including hardware and software) 


• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation 


• Intermediate Windows and Unix administration skills 


• Expert in IT Asset Management process & operational delivery 


• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage. 


• Familiarity with the following concepts: XML, JSON/script language, database. 


• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers 


• Familiar with Cloud environment like AWS, Azure etc.

Preferred: 

• Scripting capabilities such as JavaScript, jelly, SQL 


• Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware). 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.