Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.  

SUMMARY AND SCOPE

This position will be responsible for the administrative management, staff development and technical claim results for one unit of property claim adjusters throughout the country and locally.  The ideal candidate will be located in the Phoenix, Arizona Western Claim Service Center. We will consider candidates in O'Fallon, MO.  The individual will collaborate with and report to the Pacific based AVP, Claim Manager and be responsible for delivering excellent financial and service results as well as a high-quality product. The position will also be responsible for developing staff, succession planning and executing strategies to achieve goals and objectives. Ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes/regulations within the assigned jurisdiction(s).

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

The candidate must be both service-oriented and results-driven and must also possess excellent administrative, leadership and organizational skills. Candidate must be able to make timely and appropriate decisions. Experience in performance management, salary administration, training, staff development, and succession planning is a strong plus. Must be an articulate communicator who is interested in helping others achieve corporate and personal objectives.  A strong knowledge of Chubb's systems, procedures, claims handling philosophy and claims handling requirements/protocols are necessary. Candidate must be able to manage business relationships with internal/external customers and investigate/resolve issues and/or complaints in a fair and equitable manner.  

QUALIFICATIONS

A minimum of 5 years property claims handling experience is required. Prior Supervisory and/or Management experience with remote staff is highly desirable. Working knowledge of applicable jurisdiction is a plus.