Posted in Information Technology 30+ days ago.
Type: Full-Time
Location: Dallas, Texas
STATEMENT OF PURPOSE
The Manager of Product Support will be responsible for leading a team of software engineers that will resolve escalated customer incidents, enhance internal tools, and develop solutions for customer statements of work. This position will be accountable for communicating and driving individual, team and department goals. In addition, they will be responsible for developing strong internal relationships with various departments and customers. They will also assist with providing visibility into trending issues to help drive project prioritization. A successful candidate will be detail oriented and able to effectively manage multiple projects. They will be able to work independently and make decisions related to the day-to-day operations of Homecare Homebase. Finally, this role must effectively communicate in both verbal and written correspondence.
MAJOR TASKS, DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.
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