Catholic Charities of Baltimore is currently seeking a Program Assistant within Community Services.
Schedule: Saturday - Sunday: 3pm - 11pm
Core Responsibilities:
Provides services to residents in a dignified and respectful manner. Contributes to the spirit of hospitality and welcome among residents, volunteers and visitors through their personal actions.
Assists with the orientation of residents. Provides guidance and support to residents by being observant and attentive to both positive and negative behavior and reporting same to supervisor as needed.
Observes infraction of residents and takes appropriate action including documentation and referral to proper level of supervision.
Ensures residents are aware of their rights and the grievance processes.
Works with staff, residents, or volunteers in the performance of various chores related to kitchen, residence and grounds to ensure proper maintenance of the facility. Assists in the assignment of chores to residents and verifies the completeness of same.
Conducts room inspections and assesses level of compliance to established standards. Identifies areas requiring additional work and brings to the attention of the supervisor.
Provides transportation to residents in accordance with established policies. Includes driving program vehicles in a safe manner and maintaining all necessary documentation.
Qualifications/Requirements:
High School graduate or equivalent
Six months experience in human services or customer service.
Prefer one year experience working with the homeless or at risk populations.
Must have competent computer skills.
Excellent verbal and written communication skills required.
Must have a valid driver's license (with no more than 3 points) and ability and willingness to drive an agency van.
Must be physically capable of moving through buildings including stairs, carrying up to 40 pounds and be able to respond to residents in need of assistance.
Catholic Charities offers a competitive salary and benefits program.
Catholic Charities’ policy requires employees in this position to be fully vaccinated for COVID-19, which includes a process for requesting exemption.
Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing and self-care, and that believes that every person has infinite worth and promise.
Experience
Preferred
1 year(s): human services or customer service
Education
Required
High School or better
Licenses & Certifications
Required
Driver's License
Skills
Preferred
040002
050001
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
