Job Description:

Organization Description

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Job Description

The Credit Middle Office, Private Bank Americas Quality Control Manager is a leader within the Private Bank Credit business. The goal of the Private Bank Americas Quality Control team is to implement effective compensating controls for high risk manual processes. This role is responsible for overseeing a globally distributed team of professionals executing the current control environment for credit transactions and collaborating across all credit functions. The Quality Control Manager acts as a conduit for various internal control teams and agendas. The Manager will interface with line staff, operations managers, and senior leadership, across each of the relevant global footprint locations (U.S. and Manila). The ideal candidate will have a proven track record of positive collaboration on highly complex topics, operational excellence, and operational efficiency.

Primary Responsibilities

• Execute on the strategic vision for the future state of PB Americas Credit operations
• Create and foster a positive environment for collaboration
• Represent Credit Middle Office across various forums and internal parties including Controllers across Finance organizations, centralized Control Oversight organizations, Quality Assurance programs, all audits, Credit Reviews, exams, and the like
• Provide direct management across multi-function teams in footprint locations (Westerville and oversight of Manila).
• Support critical businesses that require specialized expertise in documentation and legal engagement, foreign language requirements, ensure the accuracy of the largest and most complex loan transactions across the global loan portfolio
• Lead data driven analysis using foundational data results for problem solving and process improvements with senior stakeholders to identify opportunities and shape recommendations
• Foster and lead opportunities for Change Mobilization across the PB Americas QC functions
• Maintain strong rigor and governance on scope, results, process documentation, and facilitate ongoing feedback for trending, performance, and other metrics to key stakeholders and senior leaders

Minimum Qualifications:

• 6+ years of experience in financial services, operations, controls, or related discipline
• Proven ability to manage multi-functional teams and/or global, larger teams with complex interdependencies and multiple stakeholders
• Strong knowledge of control environments and formal control requirements
• Strong presentation and communication skills - ability to articulate and tell a story to senior leadership
• Experience championing change and innovation and strong understanding of end-to-end process design principles
• Significant experience directly managing teams as well as influencing teams across the organization to achieve results. Demonstrated talent to coach / mentor / train others in the organization to raise the performance bar
• Prior working experience with extended teams such as internal legal, senior risk officers, or audit
• BS/BA or equivalent in a relevant field of study

Preferred Qualifications:

• Experience with lending, mortgage, or other related credit industry, an understanding of key regulations and fulfillment activities like processing, underwriting, risk, client service, funding
• Demonstrated use of intelligent automation tools like Automation Anywhere, Alteryx, Xceptor and Signavio
• Experience with client documentation or data quality
• Master's degree in a relevant field of study preferred but not required.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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