The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for the assigned account within the Region.
The Account Director is responsible for leading a client account within Global Occupier Services (GOS) across one or more of the service lines below:
This position provides leadership and management across all aspects of the account including, but not limited to:
1. Service Delivery Standards Excellence 2. Client Experience & Relationship Management 3. Talent Management and Team Development 4. Financial Performance (including P&L, contract expansion / renewals etc.) 5. Expanding Share of Wallet 6. Account Risk Management
Job Description
Essential Functions and Responsibilities
Manage the financial and contract performance outcome of one or more account teams
Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives
Establish and implement the overall vision, strategy and performance metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations
Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities
Oversee risk mitigation and dispute resolution for client and C&W
Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
Attract and maintain top talent and provide on-going mentoring to team for superior performance
Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
Responsible for revenue generation, account P&L management, profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making
Key Competencies
Leadership
Customer Relationship Management
Technical Skills
Organization Design & Management Skills
Communication (oral and written)
Financial Management
Matrix Organization / Business Partner Skills
Presentation Skills
Business Acumen
Important Education
Bachelor's degree required
Master's degree or MBA preferred
Important Experience
Minimum of 10 years at Senior Management level or other similar capacity
Experience in directly leading and managing multi-discipline teams
Client, P&L and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting
Additional eligibility qualifications
Ability to develop positive working relationships with agencies, local government officials, and business community members
Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)
Skilled in financial analysis and knowledge of financial concepts
Ability to comprehend, analyze and interpret complex business documents
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.
Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
