Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
Job Summary
Essential Functions
Effectively manage and fill/close acquisition request from area managers.
Assist contractors with basic questions regarding home warranty procedures and policies.
Consistently overcome contractor objections and take every opportunity to partner with perspective contractors.
Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network
Setup both physical and digital contractor profiles
Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies
Assist contractors with first time billing through First American's online contractor portal
Negotiate pricing with contractors within First American guidelines
Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.
Train all new employees in First American's procurement processes and procedures
Track and keep current all state license requirements.
Assist existing contractors with processing company name changes including both physical and digital profiles
Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM's for approval.
Research and distribute leads to the team regarding hard to hire areas
Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools.
Work with Marketing Department on creating new ways to market First American to contractors
Assist the Manager in daily and monthly reporting on production.
Requirements
High School Diploma or equivalent; some college preferred
2+years vendor management, Customer Service, Sales, or outbound telesales experience
Home Warranty or real estate experience desirable
Basic Commercial Insurance knowledge
Good organizational skills with the ability to prioritize and follow up.
Good listening, verbal and written communication skills.
Proven customer service skills.
Detail oriented
Working knowledge of Microsoft Office.
Ability to work under pressure and remain flexible to changing schedules and demands.
Strong decision making, problem solving and conflict resolution skills.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
