The ALTANA Group develops and manufactures high-quality, innovative specialty chemical products. With us, you can help shape many important details of the world of the future. Our four divisions BYK, ECKART, ELANTAS, and ACTEGA have set worldwide standards in their markets. Our innovative products enable companies to develop technologies of the future today, technologies that make life easier, safer, and more comfortable. With sales of more than 2 billion euros, we are one of the world's most innovative, fastest-growing, and most protable chemical companies. We currently employ about 6,000 people who have good ideas for the world of the future. Discover your decisive plus for your future. Bringing you many advantages.
BYK Additives & Instruments is one of the world's leading suppliers in the field of additives and measuring instruments. Around the world, the additives of BYK ensure that coatings and plastics obtain precisely the desired properties and the correct quality.
Customer Service Representative
Your task structure
Duties and Responsibilities:
Order Management: Enters Sales or/and Sample Orders in a timely and accurate manner. Actively reviews assigned accounts for the following: product availability, suggestions for comparable products if in a backorder situation, inventory status, shipping information or any other customer request.
Product Knowledge: Able to assist customers with inquiry regarding products and/or use of products. Able to work with internal channels with regards to new products, and/or maintain current products.
Communication: Able to properly answer phone calls, emails and/or other forms of communication from the customer. Distribution of customer communications, sample letters, certificates of analysis, MSDSs, literature, and call reports. In addition to keeping proactive communication with internal departments including but not limited to Finance, Sales, and Operations.
Shipping: Collaborates with the shipping teams to make sure the product ships on time, with the proper incoterms. This includes processing Export documents for International customers. Must successfully complete appropriate D.O.T. Awareness and Shipping Paper training
Record Keeping: Maintains all customers' files and correspondence. Provide the necessary order reports when requested.
Quality and Safety: Support BYK's safety initiatives and objectives, in addition to properly tracking quality issues in our quality management system.
Troubleshooting: Response to customer complaints investigates difficulties and works with the necessary departments to qualify root cause and provide customer satisfaction.
Other Duties: Other duties may be required which may be assigned by the Department Manager or Supervisor.
Essential Functions:
Speak clearly on phone
Understand people with various accents
Customer Management
Typing / Filing
Able to lift 25 lb.
Able to bend to reach objects at floor level
Your recipe for success
Qualifications:
Some knowledge on laws governing shipping of chemicals
Must be detailed orientated with focus of superior customer service advocacy, and follow up skills.
Must have the ability to interaction with employees or customers at all levels.
Bachelor's degree in Business or Supply Chain Management is a plus
SAP Knowledge
5+ years' experience
Knowledge of order management
Telephone communications
Must successfully complete appropriate D.O.T. Awareness and Shipping Paper training
Skills:
Experience in Excel, Word, Outlook, and SAP
CRM is a plus
Ability to listen to internal and external customers and understand needs and follow up in a timely manner.
Good written and oral communication skills.
Ability to manage time effectively and plan working schedule.
Work independently but in cooperation with other internal departments.
Ability to problem solve, stress resistance
Your spectrum of advantages
In the ALTANA Group, you will work in a unique culture of innovation where the utmost importance is attached to promoting individual ideas and abilities as well as open, trusting interaction.
We invite you to get to know us better and to become part of our team. Discover your career plus in specialty chemistry. Please send us your application, preferably via our jobmarket www.altana.jobs
ALTANA AG and its subsidiaries is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion, color, national origin, sex, sexual
orientation, gender identity, age, status as a protected veteran, among other things, or status as a
qualified individual with disability.
