The Home Health Business Office Manager is responsible for the patient account process for home health processes. This position is responsible for managing all new admissions, billing, payroll, and other pertinent information as it relates to the financial operations of Signature Healthcare at Home. The Business Office Manager will also have a strong pulse on agency claims and be able to drive the components that ensure that claims are submitted in a timely manner. This includes Late EMC, Face-to-Face, insurance authorization, claims, patient chart set-up/breakdown.
Responsibilities
Ensures all interactions with clinicians and in-office staff are handled effectively. Understands the relationship between records administration and all other processes
Has knowledge of and adheres to all Company policies associated with record establishment, maintenance, and confidentiality
Supports the maintenance of all patient/client and employee records. Records administration is the initial point of entry for all patient/client and employee related documentation, including physician's orders
Distributes copies of documentation to other in-office users as appropriate
Manages creation of charts for all new patient/clients on the day the admission paperwork is received, using a Company approved process
Files all incoming documents daily. Complies with Company policy on the filing format of documents for active and inactive patient/client and employee records
Assists in maintaining a control procedure for all active and inactive files, staying apprised of their location
Manages all external requests for information by accumulating the requested information
Ensures maintenance of the system used to track information requested, information copied, date copied and forwarded for approval, name of person approving for mailing, and date mailed
Ensures the timely communication of physician's orders and follows up to assure that all documents are returned according to Company policy
Ensures signed orders are logged
Follows standardized procedure for tracking orders and notifies the DPS or Branch Manager when signed orders cannot be obtained within policy allotted time frames
Keeps track of Late EMC to ensure claims are being processes and Agency's AR is kept to a reasonable amount
Oversees Face-to-Face (F2F) collections and processes to ensure F2F are received and complete for billing purposes
Responsible for oversight of insurance authorizations as needed
Files copies of unsigned plans of treatments in the patient/client's chart and forwards a copy to the DPS, if logging the receipt of orders. Makes a copy of the signed order and gives it to the DPS.
Files signed orders on the patient/client chart and destroys matching unsigned copies
Proactively participates to assure that all patient/client files are current and complete
Coordinates with employees to gather deficient or inaccurate documents.
Notifies the Director of Professional Services and when employees do not respond to requests for needed documentation
Provides backup for the completion of data entry of all admission paperwork for new patient/clients and maintenance of all employee data base information.
Supports billing and payroll by accurately entering all billing and payroll information into the system, or manually processing the paperwork and forwarding it to the appropriate processing center
Participates in Quality Assessment and Improvement activities and supports participation of all appropriate staff
Provides information that enables the collection and root case analysis of data to identify opportunities for improvement
Submits reports on or before deadline dates
Manages the implementation of standardized operational processes in compliance with Company direction and policies, legal requirements, and regulatory mandates
Provides back-up support and handles additional functional role responsibilities, as required, to assure that operational needs are met
Completes special assignments, as requested
Inputs OASIS documentation and ensures timely receipt of OASIS documentation. Alerts DPS of Non-compliance and/or documentation errors. Stays on top of any HIPPA codes affecting billing.
The Business Operations Manager may oversee and manage the Medical Records staff to ensure an effective and well-run group
Supports mission, values and goals of Signature
Qualifications/Skillsets
High school diploma or equivalent. Associate's degree is preferred
One year of clerical record-keeping experience, preferably in a health care environment, is required
Good organizational skills
Attention to detail
Supervisory experience is preferred
Basic computer skills and proficiency at data entry
Please apply on line for this position here: https://signature-careers.com
Or contact:
Caleb Brunton
Sr. Talent Acquisition Specialist
Signature Healthcare at Home
C: 385-277-0524
E: cbrunton@signaturehch.com
Signature Healthcare at Home is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
