Job Description:

The ALTANA Group develops and manufactures high-quality, innovative specialty chemical products. With us, you can help shape many important details of the world of the future. Our four divisions BYK, ECKART, ELANTAS, and ACTEGA have set worldwide standards in their markets. Our innovative products enable companies to develop technologies of the future today, technologies that make life easier, safer, and more comfortable. With sales of more than 2.2 billion euros, we are one of the world's most innovative, fastest-growing, and most protable chemical companies. We currently employ about 6,500 people who have good ideas for the world of the future. Discover your decisive plus for your future. Bringing you many advantages.

BYK Additives & Instruments is one of the world's leading suppliers in the field of additives and measuring instruments. Around the world, the additives of BYK ensure that coatings and plastics obtain precisely the desired properties and the correct quality.

Customer Service Specialist

Your task structure

Summary:

Customer service position to communicate information and take care of requests for sample orders, sales orders, and other literature. These requests may come from customers, salespeople, agents or distributors. The position exists to service existing customers and generate new business through customer sampling.

Duties and Responsibilities:

• Taking orders over telephone, fax, and e-mail (sample and sales orders)


• Placing orders with warehouses


• Processing sales and sample orders


• Processing export documents for Canadian and Mexican Distributors orders


• Distribution of customer communications, sample letters, certificates of analysis, MSDSs, literature, and call reports


• Handling various customer requests


• Maintenance of customer files


• Back-up for Customer Service Manager


• Must successfully complete appropriate D.O.T. Awareness and Shipping Paper training

Your recipe for success

Qualifications & Skills:

• Some knowledge on laws governing shipping of chemicals


• Statistics Skills


• Bachelor's degree in Business or Supply Chain Management


• SAP Knowledge


• 5+ years' experience


• Knowledge of order management


• Telephone communications


• Experience in Excel, Word, Outlook, and SAP


• CRM is a plus


• SAP APO planning and inventory management experience is a plus


• Ability to listen to internal and external customers and understand needs and follow up in a timely manner.


• Good written and oral communication skills.


• Ability to manage time effectively and plan working schedule.


• Work independently but in cooperation with other internal departments.


• Ability to problem solve, stress resistance


• Speak clearly on phone


• Understand people with various accents


• Customer Management


• Typing / Filing


• Able to lift 25 lb.


• Able to reach height of 6' for filing


• Able to bend to reach objects at floor level

Your spectrum of advantages

In the ALTANA Group, you will work in a unique culture of innovation where the utmost importance is attached to promoting individual ideas and abilities as well as open, trusting interaction.

We invite you to get to know us better and to become part of our team. Discover your career plus in specialty chemistry. Please send us your application, preferably via our jobmarket www.altana.jobs

ALTANA AG and its subsidiaries is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion, color, national origin, sex, sexual
orientation, gender identity, age, status as a protected veteran, among other things, or status as a
qualified individual with disability.

Job number:


US00444

Legal entity: BYK USA Inc.

Location: Wallingford, CT

Area of operations:


Kundenbetreuung / CRM

Apply online

Apply Now