Job Description:

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The FRONT DESK SUPERVISOR will assist the Director of Guest Services and Guest Services Manager to oversee the staff and operations of the Front Desk and Guest Services, to ensure efficient, professional handling of arriving and departing hotel guests.

ESSENTIAL DUTIES, include but not limited to:

• To understand and respond to all guest needs and requests in a timely and professional manner.


• To assist, as directed, to train, schedule, support, and monitor the performance of staff for the following departments: Front Desk, PBX, Bell, Valet and Concierge.


• To follow all specified procedures to satisfactorily administer the daily affairs of the Front Office, including welcoming guests on the front drive to registering guests and assigning rooms; completing group pre-registrations and key packets; blocking room assignments and reservations; pre-registering VIP’s, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling all calls in PBX and logging guest calls into HotSOS; returning guest calls; handling cash, credit, and check cashing transactions; filing room keys; handling mail and messages for guests; assist guest with all Concierge duties; completing the next day’s Front Desk Daily; transferring all necessary information to the next shift; and completing all daily reports and tasks listed on the “FD Daily Checklist.”


• To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.


• To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.


• To understand how to utilize software related to Front Desk operations such as Opera, HotSOS, Zingle, Flock, Alice Saflok and any other necessary software.


• To maintain awareness of current business level, and to be familiar with all functions and procedures of the PBX, Reservations, Night Audit, Bell, Valet, and Concierge areas, in order to be able to assist, as needed, in these functions.


• To be aware of arriving VIP’s and special request Traces, and personally ensure their proper handling.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in same position at a hotel of comparable quality. Strong basic math skills required. Must have some computer experience. Must display knowledge of currently accepted business telephone etiquette.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Ability to handle multiple tasks and prioritize, as needed. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. Able to effectively manage staff.

PHYSICAL DEMANDS: Stands 90% of shift and walks short distances throughout shift. Ability to stand on his/her feed for up to 8 hours. Frequent use of stairs. Bends, climbs, stoops, and reaches to perform routine job tasks. Must be able to stand on his/her feet for the majority of the shift. Heavy use of phones, daily. Occasionally required to handle and move objects weighing up to 75 lbs. over short distances.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.   All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                         HR direct line: (949) 376-2764

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