Job Description:

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like family and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The FRONT DESK AGENT is responsible for attending to arriving and departing guests, to check them into or out of their hotel rooms, and to handle any special requests, acting at all times in a professional and sincere manner.

ESSENTIAL DUTIES, include but not limited to:

• To understand and respond to all guest needs and requests in a timely and professional manner.


• To follow all specified procedures to properly conduct Front Desk business, including registering guests and assigning rooms; completing group pre-registrations and key packets; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash, credit, and check cashing transactions; filing room keys; handling mail and messages for guests; and transferring all necessary information to the next shift.


• To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and location of room and suites available; and service, costs, hours, and location of all hotel amenities, facilities, and outlets.


• To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.


• To maintain awareness of current business level, and to be familiar with all functions of the PBX and Reservations areas, in order to be able to assist, as needed, in these functions.


• To satisfactorily resolve guests' complaints and problems, referring to Front Desk management as needed.


• To understand how to utilize software related to Front Desk operations such as Opera, HotSOS, Zingle, Flock, Alice Saflok and any other necessary software.


• To be completely familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency.


• To monitor cleanliness and appearance of the lobby area, immediately reporting deficiencies to Front Desk management and HotSOS.


• To communicate with Bell stand and Security, as needed to ensure timely delivery of guests' luggage.


• To follow all specifications to properly handle all cash and credit transactions and maintain banks, ensuring the availability of adequate cash stock to handle transactions for the majority of the shift.


• To follow all regulations to safe-guard guest valuables, including promoting the use of in-room safes.


• To read and follow-up on all communication logs.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in customer service position. Prefer previous hotel experience. Strong basic math skills required. Must be computer literate. Must display knowledge of currently accepted business telephone etiquette.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Ability to handle multiple tasks and prioritize, as needed. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS: Stands and walks short distances throughout shift. Ability to stand on his/her feet for up to 8 hours. Frequent use of stairs. Bends, climbs, stoops, and reaches to perform routine job tasks. Use of telephones approximately 25% of shift and computer 80% of shift. Occasionally required to handle and move objects weighing up to 75 lbs. over short distances.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.   All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. 

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years. 

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                            HR direct line: (949) 376-2764           

 

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