Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. Is responsible for performing a variety of duties in a float capacity including traveling to multiple physician practices as needed/scheduled.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
JOB SPECIFICATIONS
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. A minimum of one year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired.
Knowledge & Skills
Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
Requires analytical skills necessary to solve patient problems and interpret data.
Working Conditions
Works in a medical office environment.
Flexible work hours.
Physical Demands
Requires the physical ability and stamina to perform the essential functions of the position.
