EVENT SERVICES MANAGER - Fairmont Sonoma Mission Inn & Spa (Hotel) Passionate about hospitality and events? As Conference Services Manager, you will exceed the guest’s expectations and needs in planning each event ensuring success from beginning to end.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions
What you will be doing - reporting to the Director, Event Services, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Consistently meet or exceed team banquet revenue goals on a monthly, quarterly and yearly basis
Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
Assist clients in meeting their expectations both conceptual and monetary while keeping in mind food costs, labor costs and hotel operations
Maintain strong client relations and ensure that meeting/event specifications are communicated, both internally and externally, and executed for a successful experience for the client, encouraging repeat business
Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
Assist group billing and accounting department ( 2 hours per day)
Strategize with the team on new processes and actively share ideas, opinions and suggestions to improve the environment and hotel experience
Communicate effectively with all departments and thrive for guest feedback
Assist in overall Hotel management responsibilities as needed
Follow department policies, procedures and service standards
Follow all health and safety policies
Other duties as assigned
Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous experience planning and servicing catering events required, preferably in a luxury hotel environment
Previous experience with Property Management System preferred
University/College degree in a related discipline preferred
Service focused personality and passion for hospitality
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Results oriented with the ability to be flexible and work well under pressure.
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Your team and working environment: Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, we know that only together we can do amazing things. A community of service professionals coming together with a common purpose to welcome, connect, and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
