Associate degree or 7 plus years in patient admissions, patient access, or revenue cycle registration. 3 years related experience in billing, financial screening/clearance, insurance verification, collections, or surgery scheduling.
Job Description:
This position facilitates access to UTMB surgical services for new and returning patients, coordinates financial arrangements including financial screening and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues. This position will financially clear outpatient surgical cases and will perform scheduling functions for the operating room. Serves as liaison and information resource for physicians, revenue cycle, nursing support staff, coworkers, admissions, peri-op services, and patients.
Job Duties:
Responsible for coordination of financial clearance and patient registration activities, as well as scheduling of surgical cases.
Performs tasks related to surgical scheduling for all Surgical Divisions. Tasks include verifying benefits, securing authorizations, updating information in EPIC, patient estimates, and communicating with patients regarding their of out of pocket costs related to appointments and surgeries. In addition, this position will perform surgery scheduling tasks for assigned surgeons, which includes understanding of physician preferences and surgical patterns.
Obtains and verifies all patient demographics, insurance coverage and benefits, secures authorization and/or referral, and obtains patient estimates for all services. Secures payment of patient liability prior to patient's arrival for surgical case.
Communicates with patients regarding surgery information, benefit information, financial information and responsibility, check-in times, NPO instructions and other information related to surgery visits.
Triages and accurately documents telephone calls from patients including complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
Serves as information resources for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursement.
Meets minimum job performance standards for successful probationary and annual review, or as needed on an individual basis.
Demonstrates ability to maintain Registration Quality Assurance (Q/A) and productivity expectations as defined by specific departmental area as measured monthly and annually on performance review, scoring includes any errors reported via internal and outside sources not included in random Q/A process.
Ability to manage multiple priorities, prioritize workload, meet deadlines and meet urgent patient, physician and system needs.
Excellent Customer Service Skills. Provides high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills for office services
Performs related duties as required.
Work Schedule:
Monday through Friday 8:00am-5:00pm
Salary:
Commensurate with experience
Qualifications
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
