Gypsum Management & Supply, Inc. (NYSE: GMS) is the leading North American specialty distributor of interior building products. The company's product offerings of wallboard, ceilings and complementary interior construction products are designed to provide a comprehensive solution for its core customer, the interior contractor who installs these products in commercial and residential buildings. GMS serves as a critical link between its suppliers and a highly fragmented customer base of over 20,000 contractors. The company's operating model combines a national platform with a local go-to-market strategy, enabling GMS to generate economies of scale while maintaining the high service levels, entrepreneurial culture and customer intimacy of a local business.
Celebrating its 50th anniversary in 2021, GMS operates a national network of approximately 265 distribution centers across the U.S. and Canada and provides a one-stop-shop for all customers. The Corporate Headquarters and Yard Support Center in Tucker, Georgia serves each GMS location, providing the support needed to enable them to continue their outstanding service to contractors and builders in their local communities.
GMS's growth strategy is centered around four core initiatives which guides the long-term management of a very attractive business with significant long-term growth potential. These strategic growth initiatives include:
Increasing market share in core products, particularly in geographies where we are under-penetrated;
Growing select complementary products outside of core products to diversify and profitably expand our product offering;
Expanding the geographic platform through accretive acquisition and greenfield opportunities and;
Leveraging our scale and employing technology and best practices to deliver a best-in-class customer experience, as well as increased productivity and further profit improvement.
GMS KEY FACTS
Headquarters: Tucker, Georgia (20 min. from downtown Atlanta)
Employees: Nearly 6,000 people who embrace a strong entrepreneurial culture
2020 Revenues: $3.2 billion
NYSE: GMS (IPO in 2016)
GMS' STRATEGIC ADVANTAGE POISED FOR CONTINUED GROWTH
Market-leading distributor of interior building products with significant scale and local expertise
Differentiated service model drives market leadership
Multiple levers to drive growth: organic, greenfields, M&A, operating leverage
Capitalizing on growth in large, diverse end markets
Entrepreneurial culture with dedicated employees and experienced leadership driving superior execution
VISSION, MISSION AND VALUES
Vision: We will be the premier distributor in every market we serve through embracing our unique culture and professional humility.
Mission: We create opportunities, build significant relationships and deliver solutions.
Values: At GMS -
Our people have the independence and authority to make a difference.
We invest in relationships, and every person is important.
Our highest priority is serving others.
We passionately pursue a safe work environment along with a relentless focus on operational excellence.
We believe you can never go wrong doing the right thing.
The Product Support Analyst will be responsible for the review of subsidiary product requests through the GMS ERP system. This includes analyzing requests to ensure they are in compliance with GMS standards and that these standards are maintained within the data catalog. This support role will work with subsidiary representatives to update necessary fields and ensure established SLA's are met. This position is remote.
Duties and responsibilities
Review product requests to ensure compliance with GMS data standards
Consistently meet SLA's to ensure there is no interruption to business operations
Perform necessary actions within GMS ERP system to assist subsidiary companies in conforming to GMS product standards
Assist subsidiary companies in the creation, updating and maintaining of product data
Communicate and work with subsidiary companies and vendors to collect and store vendor product information
Assist in the establishment of a central library of product offerings across GMS
Analyze and edit large existing datasets to conform to GMS data standards using Excel
Provide operational support and for subsidiary companies as needed.
Bachelor's degree in business analysis, computer science, industrial engineering, business management or equivalent experience
Prior experience with Microsoft Excel
Prior experience with SQL a plus
Prior experience with ERP systems a plus
Prior experience in building materials distribution a plus
Microsoft Power BI a plus
Must be able to remain in stationary position 70%
Occasionally, will move about inside the office to access files, office machinery, etc.
Must be able to operate basic office machinery
Must be able to communicate with team and management and be able to exchange accurate information in these situations
Constantly working in office environment
Must be able to problem solve and prioritize tasks
Must be able to manage stress depending on tasks
Must be able to multitask
Must be able to receive and analyze information
Must be able to quickly communicate solutions if problems occur
Must be able to demonstrate a high degree of sound judgement
Medical, Dental, Vision, Disability & Life Insurance
Paid holidays & vacation days
This job description is subject to change at any time.
Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing.