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Product Support Analyst - East Coast Remote at Gypsum Management and Supply, Inc

Posted in Other 30+ days ago.

Location: Charlotte, North Carolina

Job Description:


Gypsum Management & Supply, Inc. (NYSE: GMS) is the leading North American specialty distributor of interior building products. The company's product offerings of wallboard, ceilings and complementary interior construction products are designed to provide a comprehensive solution for its core customer, the interior contractor who installs these products in commercial and residential buildings. GMS serves as a critical link between its suppliers and a highly fragmented customer base of over 20,000 contractors. The company's operating model combines a national platform with a local go-to-market strategy, enabling GMS to generate economies of scale while maintaining the high service levels, entrepreneurial culture and customer intimacy of a local business.

Celebrating its 50th anniversary in 2021, GMS operates a national network of approximately 265 distribution centers across the U.S. and Canada and provides a one-stop-shop for all customers. The Corporate Headquarters and Yard Support Center in Tucker, Georgia serves each GMS location, providing the support needed to enable them to continue their outstanding service to contractors and builders in their local communities.

GMS's growth strategy is centered around four core initiatives which guides the long-term management of a very attractive business with significant long-term growth potential. These strategic growth initiatives include:

  • Increasing market share in core products, particularly in geographies where we are under-penetrated;

  • Growing select complementary products outside of core products to diversify and profitably expand our product offering;

  • Expanding the geographic platform through accretive acquisition and greenfield opportunities and;

  • Leveraging our scale and employing technology and best practices to deliver a best-in-class customer experience, as well as increased productivity and further profit improvement.


  • Headquarters: Tucker, Georgia (20 min. from downtown Atlanta)

  • Employees: Nearly 6,000 people who embrace a strong entrepreneurial culture

  • 2020 Revenues: $3.2 billion

  • NYSE: GMS (IPO in 2016)


  • Market-leading distributor of interior building products with significant scale and local expertise

  • Differentiated service model drives market leadership

  • Multiple levers to drive growth: organic, greenfields, M&A, operating leverage

  • Capitalizing on growth in large, diverse end markets

  • Entrepreneurial culture with dedicated employees and experienced leadership driving superior execution


Vision: We will be the premier distributor in every market we serve through embracing our unique culture and professional humility.

Mission: We create opportunities, build significant relationships and deliver solutions.

Values: At GMS -

  • Our people have the independence and authority to make a difference.

  • We invest in relationships, and every person is important.

  • Our highest priority is serving others.

  • We passionately pursue a safe work environment along with a relentless focus on operational excellence.

  • We believe you can never go wrong doing the right thing.

VIDEO: Who We Are: the GMS Story

VIDEO: What We Do: the Customer Experience at GMS

VIDEO: How We Work: the GMS Difference

For more information, visit


The Product Support Analyst will be responsible for the review of subsidiary product requests through the GMS ERP system. This includes analyzing requests to ensure they are in compliance with GMS standards and that these standards are maintained within the data catalog. This support role will work with subsidiary representatives to update necessary fields and ensure established SLA's are met. This position is remote.

Duties and responsibilities

  • Review product requests to ensure compliance with GMS data standards

  • Consistently meet SLA's to ensure there is no interruption to business operations

  • Perform necessary actions within GMS ERP system to assist subsidiary companies in conforming to GMS product standards

  • Assist subsidiary companies in the creation, updating and maintaining of product data

  • Communicate and work with subsidiary companies and vendors to collect and store vendor product information

  • Assist in the establishment of a central library of product offerings across GMS

  • Analyze and edit large existing datasets to conform to GMS data standards using Excel

  • Provide operational support and for subsidiary companies as needed.

Required qualifications:

  • Bachelor's degree in business analysis, computer science, industrial engineering, business management or equivalent experience

  • Prior experience with Microsoft Excel

  • Prior experience with SQL a plus

  • Prior experience with ERP systems a plus

  • Prior experience in building materials distribution a plus

  • Microsoft Power BI a plus

Physical Demands:

  • Must be able to remain in stationary position 70%

  • Occasionally, will move about inside the office to access files, office machinery, etc.

  • Must be able to operate basic office machinery

  • Must be able to communicate with team and management and be able to exchange accurate information in these situations

  • Constantly working in office environment

Mental Demands:

  • Must be able to problem solve and prioritize tasks

  • Must be able to manage stress depending on tasks

  • Must be able to multitask

  • Must be able to receive and analyze information

  • Must be able to quickly communicate solutions if problems occur

  • Must be able to demonstrate a high degree of sound judgement

Company Benefits:

  • Medical, Dental, Vision, Disability & Life Insurance

  • 401k

  • Paid holidays & vacation days

This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing.

Equal Opportunity Employer

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