Posted in Management 30+ days ago.
Location: Boca Raton, Florida
Virtual
Req #770
Friday, July 23, 2021
Cross Country Healthcare is looking for top talent to join our team
Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE:The Compliance Operations Manager provides leadership and expertise to the team of Compliance Coordinators, Credentialing Specialists and Background Investigation Team and is responsible for the credentialing and compliance operations for Cross Country Staffing. The Manager is an integral part of the placement process who must ensure client and facility satisfaction by producing on time delivery of accurate and complete credentialing files of Healthcare Professionals, relying on experience and judgment to plan for and accomplish these goals
ESSENTIAL FUNCTIONS: * Develops all team personnel including interviewing and hiring, conducting performance evaluations, training, development, career and succession planning.* Develops and executes team culture, facilitates teamwork and individual growth, plans and facilitates team meetings and cultivates collaborative efforts across departmental and company lines.* Maintains relationships with other departments to ensure effective communication of information and efficient execution of processes and adherence to policies.* Actively works to resolve business concerns related to background searches, drug screen results, system challenges and exception requests.* Serves as the management and cost control liaison between CCS and all third party credentialing vendors.* Functions in a consultative resource role to Recruiters, Associates and other departments regarding all aspects of client documentation, and to the Sales Team for compliance related contract negotiations, bids, audits and discussions/decisions related to JCAHO, OSHA and Federal regulatory changes.* Participates in the JCAHO certification project team to ensure standards and practices consistently match company policies and executes changes to policy or process when needed.* Recommends changes to Cross County Staffing documentation requirements based on knowledge of the industry and creates and implements new policies and procedures as required.* Measures process performance and industry benchmarks and sets goals to ensure CCS position as the credentialing leader in the industry.* All other duties as assigned.
QUALIFICATIONS:* College degree preferred, high school diploma required.* Previous leadership experience required.* Knowledge of the travel healthcare industry and professional credentialing preferred.* Demonstrated ability to execute changes to policy, process and systems as required.* Demonstrated conflict resolution experience required.* Proven ability to motivate and develop employees.
CRITICAL COMPETENCIES FOR SUCCESS:Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues in order to consistently identify and select the best course of action.
Building People Capability: Commitment to ensuring that the right people are in the right roles and that individual's feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing and retaining talent for the larger organization.
Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas, and (at times) to take needed risks to position the company favorably in the marketplace.
* Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity, and applies past experiences and expertise to consistently pull through results.
* Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one's own team in order to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.
WORK CONDITIONS:* Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability
Benefits
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance
Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
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