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IT Service Desk Support Level 2 at Unisys Corporation

Posted in Other 30+ days ago.

Location: Augusta, Georgia





Job Description:



JOB DESCRIPTION


We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth, CloudForte, InteliServe

What success looks like in this role:


  • In this role, you will be responsible for assisting in the setup, operations, and monitoring of the control console of a mainframe or minicomputer for the processing of data and preparation of business reports, studies, and analysis under the direct supervision of a senior leader.


  • Follows established procedures by performing more routine and standard operations such as loading input and output materials.


  • Starts and monitors standard runs where documentation is readily available; observes control panels for malfunctions, errors, or operator messages and responds accordingly.


  • Monitors and documents notifications and alarms detected in the system and follow procedures to correct or escalate for action


You will be successful in this role if you have:

Key Qualifications

* Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
* 12 months IT Service Desk experience
* 1 year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks
* Working knowledge of data and voice network concepts



Preferred:
* ITIL Foundations Certification
* Microsoft Desktop Administration certification
* Analytical and diagnostic skills

Must be located in Augusta, Georgia


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