Doorperson

Job Locations

US-IL-Chicago

Location

Chicago Hotel

Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

The Doorperson represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.

Responsibilities

Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
• Engages the guest to provide superior guest service.


• Ensures the valets are staged to maximize the guest experience.


• Manages the traffic at the front of the hotel.


• Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles.


• Conduct key audit with the Valet Attendant at the end of each shift.


• Maintains the cleanliness of the front of the hotel.


• Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.


• Loads the baggage in the cars or taxis for departing guests


• Maintains a clean and orderly appearance of the work area at all times.

Qualifications

• Exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression on our guests


• Excellent grooming and body language to represent the brand


• Ability to multi-task


• Ability to work outdoors in all weather conditions


• Ability to lift 50 lbs frequently and work on feet entire shift


• Must be able to drive manual and automatic transmission


• Must have a valid driver's license


• Must have an excellent driving record (less than 2 moving violations in the last two years)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

End of Job Description

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