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Social Services Investigations Supervisor - Child Support at The Department of Children and Families

Posted in Other 30+ days ago.

Location: Windham, Connecticut





Job Description:


Introduction





Are you looking for an opportunity to tackle a more leadership role and supervise an investigatory unit? If you are ready for this exciting and challenging opportunity, we invite you to read more!


TheState of Connecticut, Department of Social Services (DSS) is currently recruiting for one (1) agency opportunity as a Social Services Investigator Supervisor within the Child Support Division, which will be located in the Willimantic Field Office. The schedule for this position is:


  • Full-time, first shift, 40 hours per week

  • Monday - Friday, 8:00 am - 4:30 pm

In this role, we would empower you to supervise a unit engaged in performing investigations relevant to the enforcement of Child Support obligations. Additionally, along with other duties as needed, we would entrust you to:


  • Lead staff training including the planning and implementation of new and existing training programs

  • Serve as a liaison with our partners, both internally and externally

  • Determine and plan unit priorities and work

  • Act as a mentor when members of your unit encounter difficult situations

As a state employee, you would continue to be able to participate in our competitivebenefitsplan which includes health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.

We hope you take this opportunity to continue your career with us and make an impact by serving your state!



Selection Plan



In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

Please note you will be unable to make revisions once you submit your application for this posting to the JobAps system. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

The Department of Social Services participates inE-Verify, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

If you have any questions regarding this recruitment, please contact Ethan Ives atEthan.Ives@ct.gov.



PURPOSE OF JOB CLASS (NATURE OF WORK)



In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to the enforcement of Child Support obligations.



EXAMPLES OF DUTIES



Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; monitors and coordinates performance of local cooperative agencies; implements personnel policies and procedures; prepares unit corrective action plans to comply with quality review procedures; participates in court proceedings when necessary; performs related duties as required.



KNOWLEDGE, SKILL AND ABILITY



Considerable knowledge of public assistance programs concerning children and the financial obligations related to these programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of economic, social and health problems affecting family security; considerable knowledge of property ownership, personal finances, paternity and child support issues; considerable knowledge of court procedures, legal terminology and related legal instruments; knowledge of personnel policies; considerable problem solving skills; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to understand and interpret financial and legal documents; considerable ability to negotiate settlements with legally liable party; ability to utilize computer software and systems; supervisory skills.



MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE



Seven (7) years of experience in investigation of real and personal assets related to child support obligations.



MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE



One (1) year of the General Experience must have been as a working supervisor of staff conducting child support investigations.


Note: For state employees, this is interpreted at the level of Social Services Lead Investigator-Child Support.



MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED





  1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.




  2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.




  3. For state employees, one (1) year of experience as a Social Services Lead Investigator (Child Support) may be substituted for the General and Special Experience.



SPECIAL REQUIREMENTS



Incumbents in this class may be required to travel.



Conclusion



AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER


The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.



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