Job Description:

 This role will serve as a liaison between our company and our client’s members.  The successful candidate will be effective at properly educating members on the benefits of the program/service while placing a premium on the member satisfaction and experience.

●       Manage 100+ outbound and inbound calls to and from our members in a timely manner.

●       Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize 2nd.MD’s services and be proactive about their health.

●       Collect pertinent history from our members and triage to the appropriate nurse.

●       Collaborate effectively with an integrated care team to support care coordination for our members.

●       Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team.

●       Proactively communicate the benefits and the value of our service with every member contact.

●       Collect and maintain accurate notes in our system.

●       Manage an active inventory of requests with timely follow-up.

●       Meet personal/team qualitative and quantitative targets.

 

●       Bachelor's Degree preferred

●       2 years of inside sales experience

●       Ability to navigate through multiple technology platforms

●       Experience in cold calling is preferred

●       Experience in call center or fast paced environment is preferred

●       Communication skills, Strong telephonic skills, Teamwork skills, Time management, Organization, Attention to detail, Quality focus, Professionalism, Productivity, Documentation skills, Critical thinking, Customer services skills, Data entry management, Interpersonal skills, Adaptability to different member personality types. 

 

●       This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

●       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

●       This is a full-time position, and general hours of work and days are Monday-Friday 8:00 a.m. to 5:00 p.m.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.  In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind

 

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, 2nd.MD reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

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