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210108428 - CIB - Business Analysis & Reporting Analyst - Associate at JPMorgan Chase Bank, N.A.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Charlotte, North Carolina

Job Description:

The Business Analyst supports the Public Sector Operations leadership team on a project basis, addressing topics at the top of operations leaders agenda. Projects include developing strategies to support business growth, assessing and planning operations capacity, leveraging data to recommend performance and process improvement opportunities, as well as managing business initiatives. Projects are typically team-based and include heavy interaction and collaboration with leaders and employees across the site. We are seeking an Analyst to help lead project teams in solving complex problems and implementation issues critical to the business.

We're looking for an Associate to support our efforts to build out a reporting toolset and framework leveraged by the leadership team to pro-actively manage the organization's effectiveness.

The position represents an excellent opportunity for candidates to:

  • Apprentice under and impact the agendas of operations management
  • Drive execution of the highest priorities and top strategic initiatives
  • Develop expertise across the Public Sector business
  • Hone problem solving, modeling, communications and leadership skills in an environment of active mentorship and coaching
  • Advance to other roles in the company


  • Project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows
  • Data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions
  • Identify gaps between applicable requirements and current procedures/controls and participate in driving resolution of mitigating controls
  • Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering
  • With guidance, develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls
  • Define user acceptance test plans and test cases, coordinate and execute user acceptance testing and interpret, assess, and communicate results to enable signoff on deliverables
  • Provide implementation support, inclusive of testing and process change management, and ensure those implementations meet requirements established by Oversight and Control partners
  • Work with minimal direction/independently, keeping management informed of progress and escalating issues

Specific capabilities required for the position include:

  • Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources
  • Strong emerging end-to-end generalist problem solving skills, e.g.,

    • Demonstrates curiosity by constantly asking "why"
    • Defining and deconstructing problems
    • Prioritizing issues, analysis, and personal capacity
    • Structuring and building quantitative and qualitative/conceptual analyses
    • Analyzing operational and financial data
    • Participating in internal and external interviews
    • Working collaboratively with team members across LOB
    • Identifying implications and \"so what's\" of data and analysis with the team
    • Contributing to concise communication materials for senior management


  • 3-5 years business analyst/program management experience
  • Bachelor's degree required
  • Excellent communication and presentation skills across various stakeholders and senior management
  • Excellent analytical and logical thinking to understand and analyze complex business processes
  • Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
  • Ability to analyze and resolve project-related issues and follow through with set objectives
  • Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes
  • Ability to work in a high-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
  • Be a team player who shows commitment and dedication while maintaining a positive attitude and high level of performance on high profile/time-sensitive initiatives
  • Excellent and efficient skills using MS Excel and PowerPoint tools (absolutely required), Tableau and Alteryx experience (plus)
  • Openness to an environment of active developmental feedback from peers

Work schedule: Monday - Friday / 8am - 4:30pm (some weekends)

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance will be required for this position. This includes, but is not limited to:

  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence up to 7 years
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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