Overall Purpose: This career step requires senior level experience. Responsible for all aspects of technical project and program management that are more network focused and not IT or Software Delivery related. Projects and programs are typically high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers. Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and may also include outside suppliers/vendors. Recommends and takes action to direct problem analysis resolution.
Key Roles and Responsibilities: Member of the Salesforce Care Experience PMO Transformation team responsible for statusing, tracking and driving resolution for open risks, issues, action items, and support roadmap management for AT&T Customer Connect across Customer Care. Conducts end to end project management of multiple large projects and may also manage sub components of a large program. Leads cross functional teams to complete projects or program deliverables within allotted timeline and budget. Identifies key internal/external stakeholders necessary for project completion and develops overall strategy for executive of high value projects. Defines project scope and objectives, guides activities of a project/program team including delegating tasks to team members, identifies resources, and establishes master timeline for deliverables. Projects/programs are very complex in nature, rarely follow a repeatable framework, typically span multiple business units or are company-wide, and require a high level of analysis to create project/program plans for new concept projects/programs. Work with external vendors and internal stakeholders to champion project(s) across the entire organization. Develops detailed work plans, schedules, estimates, resource plans, and status reports. Conducts project/program meetings and is responsible for project/program tracking and analysis. Ensure adherences to quality standards and reviews project/program deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of major problems. Communicates to client/vendors/leadership. Job Contribution: Senior level technical expertise. Deep technical knowledge and subject matter expert on ATT technologies.
Education: Preferred Bachelor of Science or Bachelor of Administration degree or equivalent experience. PMP Certification desired. Experience: Typically requires 5-8 years experience. Technical Career Pathway (TCP) role. Supervisory: No
Principal Functional Skills / Competencies associated with this Title:
· Business Orientation
· Process Management
· Quality Management
· Router and Switch Engineering
· Technical Project Management
· Technology Architecture
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.