Job Description:

About us

Discover San Francisco's historic charm at our InterContinental® Mark Hopkins San Francisco hotel, where modern luxuries meet the Bay area's golden, glamorous era.  Find breathtaking views at our Nob Hill hotel, featuring opulent rooms with unique artwork, modern amenities, and an easy stroll to the area's top attractions.  Discover panoramic views of the City while enjoying signature cocktails at Top of the Mark sky lounge, or let our Concierge Desk curate your personalized, unforgettable stay. 

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

This job is second command in Human Resources for a large full-service luxury or resort property, typically employing more than 150 employees. 

Provide required documentation in response to unemployment claims.  Participate in unemployment hearings as needed.  Ensure that paperwork is complete, and documentation is thorough so the company’s position can be legally and effectively represented. 

Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.

Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)

Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.

Identify, recruit, and make recommendations for hiring candidates for all hotel positions.  Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc.  Oversee the maintenance of accurate and up-to-date personnel files on all employees.  Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.  Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.

Interact with outside contacts:

Candidates and applicants – discuss employment opportunities and conduct interviews

Guests – to ensure their total satisfaction

Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

Regulatory agencies – regarding safety and compliance matters

Other contacts as needed (Professional organizations, community groups). 

Support and administer an effective employee relations program.  Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution.   Support and promote the Employee Resolution process.

Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, wage and hour, Affirmative Action, employee records administration, etc.).   Conduct annual HR compliance/standards self-audit.  Communicate and interpret all company and hotel policies and procedures.  Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures, and practices.

Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives.  Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.

Ensure worker’s compensation claims are properly documented and reported.  Ensure that there is an active safety committee at the hotel, which safety programs are implemented, and that employees are motivated to follow safety procedures.

May coordinate and administer locally developed specialized recognition programs.

May serve as “manager on duty” as required.

Perform other duties as assigned.

What we need from you

Some college plus 2 years related experience in Human Resources, or an equivalent combination of education and experience.  Bachelor’s degree in Human Resources, Business Management or Professional HR designation (PHR, SPHR or other) preferred.  

Must speak fluent English.  Other preferred languages: Chinese and/or Spanish.

Union experience a MUST.

No relocation assistance offered for this position.

Must have the legal right to work in this country.

Must reside in the U.S. and be ready for in-person interviews when applying.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 25 pounds

Standing and moving around the facility

Handling objects, files, training materials and equipment, etc.

Use a keyboard to generate various work-related documents

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive pay and a benefit package which includes healthcare, dental, vision, disability and life insurance, and a matching 401k plan.   Plus, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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