Cognizant is seeking a strong ServiceNow Business Analyst for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid”

 

Job Description :  

• Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements


• Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation


• Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document.


• Act as POC for customer, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements.


• Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met.


• Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests.


• Understand and encourage best practice implementation of ServiceNow to ensure supportability and scalability across the Enterprise


• Accountability of a request from beginning to end including testing and customer demo as required


• Flexibility to work with a variety of personalities and styles


• Must be a self-starter, team player and keen to explore new solutions


• Participate in testing of stories to validate requirements were met 

Minimum Qualifications: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• A Bachelor’s degree in computer science or related technical field and 3+ years of related experience.   


• 2-3 years working experience as a Business Systems Analyst for ServiceNow


• ITIL Foundations Certified v2 or v3 


• Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently. 


• Strong oral and written communication skills. 

Preferred Qualifications: Candidates with these desired skills will be given preferential consideration:

• 5+ years working experience as a Business Systems Analyst for ServiceNow


• ITIL Foundation Certifications 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.