The Manager of Staffing leads, develops, and oversees daily team operations for the Local Staffing Nursefinders Staffing and while supporting AMN Managed Services strategy by coaching individual performance, creating an inspired team dynamic to execute production targets and implement strategic initiatives, in alignment and partnership with leadership - in order to grow team performance ultimately impacting fill rate, market share, revenue and profit.
Core Job Responsibilities
The observable, accountable actions and activities that lead to business results or metrics.
Job Tasks:
Set individual production targets that align with operations plan in order to drive individual performance of recruiters.
Hold team members accountable to develop new skills and increase production through motivation, coaching and the Performance Improvement Plan process in order to build demonstrable confidence and skill.
Facilitate team meetings to cascade strategic updates, process changes and skill development opportunities.
Track and report industry trends to achieve competitive edge in marketplace, by obtaining competitive intelligence (e.g. market share information) and industry practices in order to implement training and practices that outpace competitors.
Manage costs and resources according to monthly budget and financial outcomes. Exercise a cost-containment approach to increase efficiency and impact gross profit.
Oversee and conduct training for Mentors using train the trainer approach to model best practices by observing and providing coaching in order to continuously improve training delivery.
Assess department training needs through shadowing and performance data in order to develop & implement results-based training curriculum that addresses performance gaps.
Promote a team atmosphere
Manage headcount through ongoing performance evaluations (PSP process) according to competency and productivity standards in order to maximize staff production efficiently
Interview internal and external candidates for hiring.
Partner with team member to discuss career interests and development needs leveraging the IDP process in order to agree upon action steps that support personal, professional and business growth.
Develop and implement new programs to broaden and diversify candidate database in partnership with marketing team.
Evaluate the effectiveness of specific sourcing and recruitment practices by inspecting processes and quantifying conversion and return on investment in order to determine viability.
Analyze critical indicators on an ongoing basis so communicate progress towards weekly goals and metrics
Handle escalated clinician issues by speaking directly with the HP, resolving, diffusing, negotiating in order to retain the HP's business.
Leadership role in assessing, improving and implementing business processes to take advantage of market opportunities.
Leverage industry expertise by referencing local and national healthcare staffing trends to gain credibility and influence in order to identify more sales opportunities thru RD's and WFS Sales Team
Education, Certifications & Experience
Minimum Education/Certifications:
High school diploma or equivalent
Preferred Education/Certifications:
Bachelor's degree
Minimum Experience:
3 years management experience
3 to 5 years sales experience in the service industry and/or recruiting experience
AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer
We encourage minority and female applicants to apply
AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry.
We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.
