Solution Specialists serve as a resource and voice of the client in an industry that changes constantly and isn't replicated anywhere else. This position requires a great deal of flexibility, creative thinking, and attention to detail. The ideal candidate will have a desire to grow, learn, and make an impact by helping people navigate the often complex world of flexible spending accounts. We are committed to providing a positive team member experience that includes; professional development and career opportunities, along with excellent benefit and compensation packages. We are excited to be growing and hope that you join us as we make an impact on our clients and communities by administering healthcare benefit accounts through engaging solutions and innovative technology.
Essential Duties:
Work in a team and serve as a knowledgeable contact for the day to day needs of our clients through phone, email and system tools
Participate in ongoing learning and development opportunities
Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes
Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
Responsible for recognizing and defusing client discrepancies
Identify trends to improve client resolution experience
Formally document all communications with client/consultant in company systems to ensure availability of client information for continuity of client history
Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience
Ability to thrive in a fast paced setting while maintaining organizational skills
Ability to maintain focus while working on complex tasks requiring strong analytical skills
Demonstrate WEX Core Values daily
Must adhere to security policies
Ensure privacy according to HIPAA guidelines
Maintain knowledge in function area(s) related to Benefits and system functionality
Maintain expected quality and performance metrics
This position is telecommute eligible
General Duties:
All other duties as assigned
This job may be performed remotely within the United States, except that it is not eligible to be performed in Colorado.
