Job Description:

Job Title

Operations Manager - Regional

Job Description Summary

Job Summery

The Operations Manager is a position in the line of operations of C&W Services. The incumbent is responsible for the overall management of the Operations and Maintenance of buildings, and supervises the account managers assigned to individual projects. Specific responsibilities include customer relations/retention, quality assurance oversight, employee assessment/development, staffing, budget oversight, cost containment and reduction, short/long range planning, problem solving, and new product/service delivery.

Job Description

Responsibilities/Tasks/Duties:

* The Operations Manager reports to the Director of Operations, working in conjunction with special services personnel, and is responsible for the following activities:

* Manage the overall activities ofthe Operations and Maintenance of buildings.

* Maintain/monitor customer contacts (owner, tenant, and property management), profiling customer needs/expectations and changes in customer priorities while development/implementing account retention strategies.

* Develop and implement quality assurance methods and procedures, overseeing same and assessing quality levels achieved by individual account managers.

* Measure/assess performance and potential of employees and recommends employees for current/future staffing needs.

* Coordinate career development program for management/non-management employees, providing leadership in assessment, planning, and follow-up evaluation of staff, as well as participating in self-development.

* Monitor/evaluate budgets and plan/coordinate future budget/special funding requests.

* Administer cost containment/reduction activities among assigned sites and management personnel.

* Provide short/long range planning to include initial overall planning with the Director of Operations, and one-on-one activities with account managers and customers.

* Remain knowledgeable in new product/service deliver and communicates same to account managers for use/implementation on site.

* Demonstrate excellent oral and written communication skills.

* Demonstrate excellent interpersonal skills, being able to work effectively with all levels of personnel and client.

* Establish and maintain the respect and confidence of clients and DTZ employees.

Requirements:

* Minimum - Associates Degree or 4 years of Trade school

* Five to Seven years' experience.

* Good interpersonal skills and excellent communication skills.

* Excellent Organizational skills with the ability to handle multiple tasks.

Special Skills:

* Outstanding punctuality/attendance record.

* HVAC / Electrical Systems / Custodial Maintenance.

* Excellent computer skills; including Excel, Word & PowerPoint and CMMS databases.

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

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