TITLE

Bilingual French Representative

LOCATION

Orrville, OH (Close proximity to Cleveland/Akron)

Flexible work arrangements available

REPORTS TO

Team Leader

KEY RESPONSIBILITIES

• Point of contact for inquiries and complaints from non-English speaking consumers through various communications methods: phone calls, emails and letters




• Translate material for cross-functional teams




• Responsible for receiving inquiries and complaints from consumers through various communication methods, determining the nature of the contact, and providing the proper timely response




• Assist consumers by utilizing effective decision-making skills on a case-by case basis




• Must successfully handle difficult or sensitive issues with consumers by exercising tact, patience and professionalism at all times




• Ability to meet quality and quantity department standards




• Advise management of consumer contacts that could potentially result in legal or media involvement




• Screen consumer contacts for potential product defects and report production related problems as required




• Research information needed to answer consumer contacts




• Demonstrate business writing skills when composing consumer responses




• Perform data input in a highly accurate and timely fashion for all consumer contacts




• Develop and maintain a comprehensive knowledge of company brands and products




• Authority to handle consumer claims and reimbursement eligibility up to $50

SELECTION CRITERIA

Education

• Bachelor's Degree required

Experience

• Prior consumer relations or customer service experience required

Other

• BilingualFrench skills required




• Cooking knowledge preferred




• Excellent communication skills (oral and written) as well as active listening skills




• Strong problem-solving and decision-making skills and conflict resolution abilities




• The ability to balance consumers' needs and company requirements in a professional and courteous manner




• Ability to type at least 40 words per minute with few errors




• Must be able to work within the hours of operation (M-F 8 am - 5 pm)

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