Breakfast Attendant

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Employment Status

Full-Time

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working


• Greet and seat guests at appropriate tables in a timely manner


• Ensure quality control of menus with regard to cleanliness and appearance


• Clear clean and reset tables/hotel spaces per client request or management instruction


• Ensure all service areas are stocked organized clean and neat and all side work is complete each shift


• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary


• Communicate with all departments regarding in house VIPs


• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas


• Have a complete knowledge of standards of service for receiving a room service order


• Have a thorough knowledge of menus and current specials in all applicable departments


• Carry out cashiering functions in closing checks and end of shift paperwork


• Perform opening and closing procedures and side work duties according to station rotation assignment


• Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do


• Perform any other duties or attend meetings as requested by management


• Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel

Qualifications

• Ability to perform job function with attention to detail speed and accuracy


• High School diploma or equivalent and/or experience in a hotel or a related field preferred


• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays


• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property


• Must be able to obtain and provide Food Handlers card as required by city/county/state


• Must be able to evaluate and select among alternative courses of action quickly and accurately


• Ability to handle stressful situations in a calm professional manner


• Understanding of hotel products and guest services


• Ability to communicate professionally when answering phones and speaking with guests and team members


• Demonstrates a positive attitude and a desire to be of service to others


• Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette


• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing


• Ability to read comprehend and write simple instructions and/or short correspondence and memos


• Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy


• Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.