As the Associate, User Experience Designer you’ll work in a multidisciplinary team, alongside researchers, experience designers, visual designers and developers, to deliver word-class, human-centered products and services for Prudential. Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are simple, and intuitive for Prudential’s customers to use.
Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to-end journey as well as the detailed outcomes.
You will have a deep understanding of digital technology, how to design in a fast-paced, high-pressure environment, whilst helping transform Prudential’s end-to-end product and service delivery model.
Main responsibilities
As the Associate, User Experience Designer at Prudential you will:
Understand customer needs and identify where separate interactions should come together as one that meets that need
Arrange these separate interactions into rational user flows and digital touchpoints for that product
Look for commonalities in activities across experiences where new product opportunities could be realized
Understand the core Human Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process refinements
Create and rapidly iterate interactive prototypes in accordance with task, scenario, and journey
Identify and design new cross-functional design patterns and standards
Co-creating on designs with developers, marketing and product stakeholders
Put forward new cases for designs improvements with product managers
Communicate with detailed design and industry backed decisions and be able to represent all experience touch-points
Engage and align with all multidisciplinary teams across the customer office business
Run and lead Design Thinking, Lean Business Canvas workshops, design sprints and other collaborative activities
Represent and champion Human Centered Design across the entire Prudential business
Analyze failure within existing experiences and identify root causes for that failure
Identify opportunities for cost reduction and process improvement within existing services
Skills and experience
It’s essential that you will have:
4+ years in a Product Design, UX or equivalent design role
Agency and or corporate environment experience
Solid experience with the following:
Sketching
Wireframing
Prototyping
Sitemapping
Data Visualization and Communication
Workshop Facilitation
Visual User Interface Design
UserFlows
Experience Mapping
Research
User Testing
Experience Strategy
Demonstrable experience of explaining design ideas and concepts in a way that people of different backgrounds can understand
Demonstrable experience of how to interpret qualitative and quantitative research
High level of experience with recognizing complex business challenges
Experience working in a fast-paced environment
Working collectively and autonomously with cross-functional teams
Solid understanding of Information Architecture, taxonomy, language and content matrixes
A design related degree or relevant experience in designing products and services
Experience working across multiple business units
Demonstrable experience on how visual form and experience function work together
Experience working in lean and or agile environments
Basic front-end technology integration and enablement knowledge
Ability to translate outputs and outcomes into compelling written presentations
For this role, the following competencies are essential:
Collaborating and partnering—Develop and inspire those around you; encourage, acknowledge and reward individual and team efforts
Continuously changing and improving—Sought by senior leadership for progressive and innovative counsel
Making effective and decisive decisions—Provide unscripted strategic counsel—can “think on your feet” without disrupting strategic intention
Leading and communicating—Viewed as a role model and leader within the organization
Influence of experience quality— tie a design to a strategic initiative or business outcome within our organization and across multiple business domains
Humility at the highest level—Welcome the constructive criticism of the work and be able to constructively review the work of other designers
Empower your co-workers—Contributes to team- building activities and growth paths
Challenge thinking appropriately—Listen, observe, and respond. Apply logic and reasoning to ask the right questions at the right time to influence those around you into creating the best solution for the Prudential business and all customers
Storytelling and presentation skills—Create clear, compelling and cohesive presentations that frame context with emotion and need, so audiences can be taken on an informative, self-guided journey
Empathy & Curiosity—Drive inquisitive thinking, exploration and investigation with customers and stakeholders. Understanding how we feel and react to moments of need, opportunity and challenge
Tools
Adobe CC - Preferably XD
Keynote
InVision
Microsoft Teams and or Slack
Miro
UserZoom / UserTesting.com
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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES: If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.
Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.
