Are you a people person with experience in customer service? Are you seeking a job that allows you to utilize your superior interpersonal at a company that makes a difference in the community? If you have an interest in customer service and sales, this may be the job for you...

Member Concierge staff help create a welcoming atmosphere for members and guests by building relationships and providing excellent customer service. On a typical day, you will manage the needs of the welcome center including offering courteous, professional, and friendly support to members and guests as they get connected to facility and program offerings. You will be responsible for phone and in-person interactions, handling member concerns professionally and discretely, and ensuring risk management and cleanliness goals are consistently met. This position requires a genuine interest in people and the ability to build relationships with our members to effectively develop a sense of deep connection and ownership to the Y.

To thrive in this position you must be able to work efficiently in a fast-paced environment and multitask seamlessly while responding appropriately to member inquiries. You must be able to connect with people of diverse backgrounds creating an atmosphere that accepts all. This is the ideal position for those interested in customer service, sales, connecting with people, or non-profits.

Qualifications

• Must be at least 16 years of age
• Basic knowledge of computers

For further assistance you may contact the HR department at 978-564-3463.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.