Job Description:

At FCCI, we focus on creating connections and building lasting relationships. Our people truly make the difference. Are you a dedicated team player who thrives in a diverse, innovative and upbeat culture? Do you have strong team working skills, possess technical excellence, have a desire for continuous learning and have compassion and respect for others? If so, FCCI Insurance Group is the company for you!

Currently seeking a Claims Customer Service Representative (bilingual preferred) to obtain claim-related factual information from agents, policyholders and claimants in order to complete the Notice of Loss documents for all lines of business.  The representative is also responsible for all new claims and correspondence for all regions and all lines of business, answering claim and provider inquiries, routing all other company related calls to the appropriate personnel and some administrative tasks to support the department. This position can be filled in our Sarasota, FL corporate office or one of our regional offices in Lawrenceville, GA, Richardson, TX or Lake Mary, FL.

 

In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package.

 

FCCI values the contributions of a diverse workforce.

 

We're committed to being fair and equitable to all employees and applicants for employment. FCCI prohibits discrimination on the basis of race, color, sex, age, marital status, religion, national origin, sexual orientation, handicap, disability and other legally protected classifications.

Experience

Required

• * Two years of general clerical work or other work experience which led to the knowledge of claims processing.


• * Excellent communication skills.


• * Advanced customer service skills, ability to handle high call volume.


• * Typing score of minimum of 30 words per minute.


• * Good computer knowledge including experience with Word and Excel.


• * Ability to prioritize and organize workload.


• * Ability to multi-task in a high-paced environment.


• * Strong attention to detail.

Preferred

• * Bilingual in Spanish desirable.


• * P&C insurance experience preferred.

Education

Required

• High School or better

See job description

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