DATA PROJECT MANAGER, ANNUAL FUND-ALUMNI ENGAGEMENT & DEVELOPMENT at Duke University

Posted in Other 12 days ago.

Location: Durham, North Carolina





Job Description:


Occupational Summary



The Data Project Manager will work in a highly integrated team environment to serve as a data manager for the Annual Fund. This position will work to oversee the data needs of an Annual Fund team of 26 individuals by managing the production of all databases and reporting needs, providing data standardization rules across all teams and serving as a data-related trainer and consultant. In a given year, more than 150 databases and reports are created for the purpose of soliciting unrestricted support for the University through travel, volunteers, direct mail, email and phonathon. These efforts raise more than $30 million a year from more than 50,000 alumni, parents, friends and students. This position will report to the Director of Annual Fund Communications.





Work Performed




40% Data Management


Coordinate with project participants, including internal and external staff, as well as other interested parties to establish a communication system to coordinate the various aspects of the project; respond to inquiries about the project according to policies and procedures.




  • Develop and implement strategies for streamlining data processes and standardizing data rules across all projects

  • Collaborate with the staff and schools to understand the criteria for data pulls and reports, communicate deadlines and answer questions as necessary

  • Manage the priority list of data needs within the Annual Fund and create new reporting tools as needed to maximize efficiency

  • Maintain and update existing reports and stored procedures located on the server and shared drive

  • Manage the AF Help ticket system by assigning and completing data requests as needed

  • Serve as department liaison with the Alumni and Development staff in relations to the Alumni and Development CRM system, DADD.

  • Work with Project Manager to assure that all completed lists are archived for historical reference




60%: Data Production



  • Work with internal and external staff and print vendors to coordinate the collection, cleaning and dissemination of related data for all Annual Fund projects.

  • Collaborate with staff to determine appropriate criteria for each project

  • Pull data and review for both accuracy of biographical information and compliance with requested inclusions/exclusions

  • Provide list for review to internal and external staff and edit list as necessary

  • Provide print vendor with list and ensure that all variable data is accurate and placement is correct

  • Work with Development Communications on selected direct marketing projects beyond the Annual Fund as needed


Perform other related duties incidental to the work described herein.



The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.



Interest applicants may also submit cover letter and resume to daed-jobs@duke.edu. Please put "Data Manger, Annual Fund" in the subject line.



Work in fund raising, alumni affairs, public relations, student activities, program administration or a related field is preferred.




Skills: Highly Proficient in using Microsoft Office: Access, Excel, and Word are a must. Skills in SQL, VBA and Crystal Reports a plus. Ability to manage multiple projects simultaneously, working both independently and as a team member. Exceptional ability to think strategically and analytically. Excellent interpersonal skills, sound judgment, and experience handling confidential information. Strong initiative, creativity, and attention to detail. High energy level, enthusiasm, and flexibility are a must.




Competencies:


Decisiveness & Judgement: Level 2 - Uses sound judgment to make appropriate, timely decisions in moderately complex situations where information may be missing. Knows when to escalate a decision to a higher level. Makes decisions with available information, even if such information is not fu lly conclusive. Evaluates situations objectively. Considers options and consequences of alternate options during decision* making process. Avoids making assumptions about the facts of a situation or the motivation of others. Appropriately solicits the input of those who will be affected by the decision. Sets priorities in accordance with team/departmental objectives and strategies



Attention to Details: LEVEL 2: Accurately maintains schedules or calendars to monitor details for more complex assignments or projects. Regularly follows up with others to ensure information is complete. Work requires no review.



Goal and Task Management: LEVEL 3:Tackles challenging tasks. Prioritizes tasks with respect to importance and time available. Realistically estimates time to complete projects. Categorizes or sequences tasks to increase efficiency. Takes steps to improve methods or procedures in order to increase productivity. Establishes plans that emphasize order. Prioritizes items to complete objectives. Uses standard planning tools and references to aid in planning process (e.g., MS Project). Evaluates progress in relationship to overall goals.



Planning, Prioritizing and Multitasking: LEVEL 2:Establishes objectives and goals for self and others. Can quickly identify issues and make the necessary adjustments. Measures performance against goals and evaluates results.



Provide Excellent Customer Service: LEVEL 2:Responds to customer's requests in a timely manner, proactively identifies customer needs, and takes responsibility to resolve complaints.



Flexibility: LEVEL 2:Applies Rules Flexibly: Tailors the rules wisely or adapts normal procedures to fit a specific situation when doing so is in the best interest of the organization. Remains calm and focused during times of change.




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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be constructed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.



Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation or veteran status.



Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.



Essential Job Functions


Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




Minimum Qualifications


Education

Work requires a bachelor's degree in mathematics, computer science, or a computer related field or the equivalent coursework or technical training.


Experience


Work requires 2 years of progressive programming or database administration experience to include design, implementation, tuning, backup, recovery, modification and reorganization of relational databases for a complex computer network. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.