Advisory Consultants are responsible for delivering value-add consulting services to Waystar clients with a focus on integration, workflow, operational readiness, and measurement frameworks. This individual will ensure clients achieve maximum return on investment through effective use of Waystar's data and software. The Advisory Consultant will leverage extensive healthcare revenue cycle IT and operational experience to deliver advisory services that drive immense value across the Waystar client portfolio.
What you'll be doing:
Client base for advisory services is primarily large health systems
Lead client engagements with wide-ranging scope and complexity; accountable for consistent delivery of high-quality results
Leverage client engagement experiences to develop best practices for integration, workflow, and operational readiness, then effectively communicate recommendations across client base
Lead pre-contract discovery discussions with prospective clients
Conduct current state assessments to gather all applicable business requirements, system and integration capabilities, workflows, resources, and policies and procedures
Lead workflow and process redesign workshops
Identify and remediate any risks or barriers to optimal integration with Waystar solutions
Identify client's opportunities for improvement and advise on workflow optimization efforts
Understand and explain the revenue cycle metrics impacted by Waystar's solutions and align client's goals and opportunities with appropriate metrics for tracking outcomes and ROI calculations
Provide peer-level support to clients for technical, operational, and strategic challenges
Develop and maintain relationships with strategic customers to ensure continued satisfaction and reference availability
What we're looking for:
Bachelor's or Master's degree
3+ years of implementation, support, or consulting experience with large health systems
Extensive experience in front-end aspects of healthcare revenue cycle (eligibility, referrals, and authorizations)
Hands-on experience with HIS/EMR systems (Epic, Cerner, Meditech)
Skilled at building and managing relationships with all levels of management (both internally and client-focused)
Excellent written and oral communication skills
Outstanding decision-making, critical thinking, and problem-solving abilities
Willingness to travel
Waystarprovides cloud-based technology that simplifies and unifies healthcare payments.Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.
Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visitwaystar.comor follow@Waystaron Twitter.