Client Service Representative at Beacon Hill Staffing Group, LLC

Posted in Other 7 days ago.

Location: Lakeville, Minnesota

Job Description:

Beacon Hill Associates in Minneapolis is seeking a sharp entry level Client Service Representative to join a customer of ours in Lakeville, MN. This position will be acting as the liaison to the customer and company resolving customer requests of services offered. This includes, but not limited to, troubleshooting technical issues, processing orders and escalating issues when necessary. Qualified candidates will have prior experience within a call center or contact center environment, relationship oriented and proficient in online applications. This contract-to-hire position will start remote, and eventually transition back into the office once COVID settles.

Pay Rate: $17 per hour depending on experience

Hours: 8:30am - 5:00pm, Monday - Friday

Job Duties Include (but not limited to):

  • Respond to customer inquiries through calls, chat function and email

  • Build and maintain customer relationships in a positive manner

  • Document interactions with each customer in a timely manner while maintaining accuracy

  • Demonstrate good judgement when making decisions

  • Promote a positive work environment

  • Utilize internal programs and navigate multiple systems to understand product services

  • Confident in ability to resolve customer issues promptly and accurately to promote positive customer relationships

  • Other duties as assigned

Job Qualifications:

  • High Diploma or equivalent

  • Ability to interpret data in an analytical manner

  • Immediate skills with MS Word, Outlook, and Internet Explorer

  • Great ability to multi-task

  • Previous Call Center or Contact Center experience required

  • Proficient in typing and data entry skills

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

We look forward to working with you!

Beacon Hill. Employing the Future (TM)