Customer Service Representative - CSR at Beacon Hill Staffing Group, LLC

Posted in Other 7 days ago.

Location: Pittsburgh, Pennsylvania





Job Description:

Global Property Management firm in the Pittsburgh area is looking for a friendly Customer Service Representative (CSR) to join their team! This opportunity offers flexible scheduling opportunities, overnight shifts, and a hybrid in/out of office scheduling model. There is a 2-week training program and plenty of growth opportunities within the organization.

Responsibilities


  • Provide a high level of customer support when answering inbound calls to assist with facilities services questions

  • Redirecting customer calls to other departments when necessary

  • Making outbound calls in a timely manner to other departments to communicate issues effectively

  • Dispatching correct personnel to follow up with facilities issues

  • Following up with customers and working through solutions over the phone, ensuring that each issue gets resolved

Qualifications


  • Previous call center, customer service or retail experience preferred

  • Proficiency in the Microsoft Office programs (specifically Outlook, Excel and Word)

  • Ability to type 35-40 WPM

  • Ability to work in a multi-tasked environment and prioritize and organize work

  • Excellent attention to detail

Shifts (Please note that there are flexible opportunities for some of these shifts)



  • Morning: 5:30am - 1:00pm


  • Mid-Day: 12:00pm - 8:30pm


  • Overnight: 7:00pm - 6:00am


  • Overnight: 8:00pm - 5:00am

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)