Associate Customer Support Scientist at Brooks Automation Careers

Posted in Other 6 days ago.

Location: SOUTH PLAINFIELD, New Jersey

Job Description:

GENEWIZ is seeking a Full TimeAssociate Customer Support Scientist Ito join our Technical Support team. This is a non-bench role.

Position Title: Associate Customer Support Scientist

Location: Remote position

Why Work at GENEWIZ:

GENEWIZ is a leading provider of genomics services to over 4,000 institutions around the world. We enable research scientists in the life sciences to advance their discoveries faster than ever before. Being a part of GENEWIZ means contributing to making a difference in the pursuit of scientific discoveries, better medicines, greener environments, and abundant healthy food supplies. GENEWIZ is a place for people who want to make an impact by supporting genomics researchers around the globe. Our team is proactive, committed, and resourceful. We champion innovation, teamwork, and accountability through a results-oriented, customer-centric, and enjoyable work culture. We encourage the growth and development of our employees as they provide solid science and superior service to our customers.

Members of Technical Support are:

Customer focused: This is a non-bench role and our scientists are the nexus of communication between our customers, our laboratories, and our Sales teams across the United States. This role supports our Sanger sequencing, oligo synthesis, DNA preparation and our e-commerce service lines. An ideal candidate will enjoy interacting with people daily via phone, email, or live chat.

Excellent problem solvers: They work within our systems to identify the cause of an issue and effectively address questions or concerns. When customers have ambiguous questions, Technical Support staff can provide meaningful responses. Members of the team work to resolve problems with urgency, regardless of size and scope.

Efficient with high attention to detail: Our staff enjoy working in a fast-faced environment with a multitude of deadlines. They are respectful to the sensitivity of our customer projects and timelines and understand why the details are important.

The best at what they do. They understand that, as a customer-facing team, we represent the GENEWIZ brand. Technical Support staff have a constant drive for excellence in providing support to customers, meeting deadlines, and improving processes. We are seeking an individual that is not satisfied with meeting expectations and continuously looks for ways to make themselves, their co-workers, and their department better.


  • Communicate with customers via phone, email, and live chat in a friendly and professional manner.

  • Prioritize and multi-task efficiently with high volume tasks.

  • Provide basic customized troubleshooting to customers.

  • Score and report Saner sequencing reactions according to priorities and deadlines

  • Follow SOPS and guidance of supervisors.

  • Assist other services supported by Technical Support and to related business units.

  • Begin work at 8am, 9am, or 10am Eastern on a weekly basis.

  • Additional tasks and responsibilities as assigned by supervisor.


  • BS/BA degree in Life Sciences or equivalent years of experience required.

  • Strong background in molecular biology is preferred.

  • Prior customer service experience is preferred.

  • Excellent interpersonal skills; both verbal and written are essential.

  • Functions well in a fast paced, customer-oriented environment.

  • Ability to react to situations with a "sense of urgency".

Visit our Careers page view our open positions and apply.

Connect with us on LinkedIn and Twitter @GENEWIZ

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