The candidate will work as part of a dedicated IT operations support team.
This team supports leading edge mission critical applications.
The candidate will be responsible for operational support for Insurance Solutions Data Warehouse and Big Data platforms including (but not limited to) software troubleshooting, and network and hardware problem triage, remediation, and resolution.
They will conduct release activities supporting the SDLC through production deployment.
The candidate will also be responsible for developing and implementing batch scheduling and file delivery jobs to meet the needs of the application.
In addition, as part of the team’s innovation goals, the candidate will develop, utilize, and maintain system/process documentation and reports.
The candidate must have strong verbal and written communication skills, and effectively present technical issues to a non-technical audience.
The person must be customer-focused with the ability to prioritize tasks in a dynamic environment.
The candidate will be working in an IT operations team utilizing service management and service delivery principles.
When required, they will provide off-hours support for software release activities and the triage and resolution of high-priority production incidents.