Field Support Technician II at Horizontal

Posted in Other 6 days ago.

Location: Concord, California





Job Description:

Position Summary:


  • Good soft skills/customer service skills, clear communication, positive attitude, patience, taking responsible and others.


  • Able to conduct training on company provided programs and application


  • Candidate needs to have at least 2 year experience with Windows,


  • MAC experience will be a plus since many of the agents are using Apple products such as MACBook, iPad and iPhone.


  • Ability to shift focus on priority projects in the field and have the calmness to still maintain service levels with customers.


  • Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.


  • Configures workstations for new users and upgrades existing equipment and software.


  • Sets up and maintains network and telecommunication systems.


  • Troubleshoots LAN, server and connectivity issues.


  • Utilizes ticketing system, when necessary.


  • Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.


  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.


Years Exp:


  • 2 - 5.


Experience:


  • Relies on some experience to plan and accomplish tasks..


  • Reports to: IT Manager.