Good soft skills/customer service skills, clear communication, positive attitude, patience, taking responsible and others.
Able to conduct training on company provided programs and application
Candidate needs to have at least 2 year experience with Windows,
MAC experience will be a plus since many of the agents are using Apple products such as MACBook, iPad and iPhone.
Ability to shift focus on priority projects in the field and have the calmness to still maintain service levels with customers.
Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
Configures workstations for new users and upgrades existing equipment and software.
Sets up and maintains network and telecommunication systems.
Troubleshoots LAN, server and connectivity issues.
Utilizes ticketing system, when necessary.
Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
2 - 5.
Relies on some experience to plan and accomplish tasks..
Reports to: IT Manager.