Receiving general direction from the Senior Manager of Enterprise Medical Imaging Informatics (MI2) Applications, the Specialist - Applications is responsible for the support, maintenance, functionality, development and data integrity of all MI2 and OneView applications. This includes but is not limited to the Picture Archiving and Communications System (PACS), Diagnostic Reporting, Workflow Orchestration (WFO) and other related applications.
This individual will coordinate problem resolution and translates issues, as appropriate, into recommendations for future software versions or modifications to daily operations. This includes a 24/7/365 customer service approach and off-hours coverage. He/she will work closely with multiple teams within MI2, Enterprise Medical Imaging (EMI), Imaging Departments at PHS entities, Partners eCare, and Partners IS. The Specialist - Applications serves as a liaison between clinical services, technical staff, software and equipment vendors, and Radiology operations managers.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
The Specialist - Applications role includes, but is not limited to:
Human Capital Management:
Demonstrate "Customer Service" approach when interacting with end users, colleagues and business partners.
Collaborate and communicate effectively with colleagues, and other hospital personnel, to facilitate day to day operations as well as furthering the educational mission of Partners e.g. Service Desk, PMO, Systems/Infrastructure, DevOps, Service Implementation and other MI2 teams as well as Partners IS and Partners eCare.
Participate in 24/7/365 on-call rotation in close collaboration with MI2, Enterprise Medical Imaging (EMI), Imaging Departments at PHS entities, Partners eCare, and Partners IS.
Attendance at tradeshows and conferences relevant to the position (e.g. RSNA, HIMSS and SIIM) as deemed necessary.
Attends and participates in Partners/Departmental/Hospital meetings.
Attends seminars and training sessions necessary to maintain appropriate level of professional competence.
Business Process Management:
Demonstrate a clear understanding of the Enterprise imaging operating model and the interdependencies between supported applications and other relevant mission critical systems.
Process-flow Mapping - Mapping for primary business operations mode (Registration, Ordering, Scheduling, Image Acquisition, Image Viewing, Diagnostic Reporting and Viewing, Billing, Management, Reporting and Viewing)
Workflow Mapping - Role based mapping for primary business end-users (Administrative, Technologists, Radiologists)
Data Mapping - Mapping data within and between primary business systems/applications.
Ensures all Department, Hospital, JC, and OIG compliance guidelines are met.
Systems / Application Management:
Testing - End to end testing of process flows, workflows and data flows. Develops, maintains and executes QC/validation test plans associated with upgrades of MI2 and OneView applications.
Training - Educating and/or coaching colleagues and end-users on process flows, workflows and data flows. Provides end-user training for MI2 and OneView applications. Train the trainer approach.
Work closely with the Senior Manager/Director - Enterprise Applications to ensure the smooth running of the underlying architecture associated with MI2 and OneView applications e.g. application, database, web, tablets, interfaces, integration, storage subsystems, and disaster recovery systems.
Participates in the monitoring, maintaining, upgrading and/or re-engineering of MI2 and OneView related interfaces.
Provide support in the event of technical issues or problems associated with MI2 and OneView applications and their subcomponents.
When necessary the escalation of issues to vendors and Enterprise Systems/Infrastructure Managers.
Monitor Service Requests generated for MI2 and OneView applications and associated subsystems to ensure timely responses, communication and closure of all service requests.
Performs other functions as required and/or assigned.
Responsible for communicating to project sponsors, stakeholders, team members and MI2 leadership all relative project information.
Incorporates standard deliverables for "People", "Process" and "Technology" components for every project.
Owns the development, management and execution of all project plans and schedules.
Identifies, escalates and manages project risks and issues to resolution.
Responsible for project administration to include but not limited to, scheduling meetings, reserving conference rooms and conference dial in numbers, creating and distribution of agendas, meeting minutes, schedules, risk/issues logs and status reports.
Enterprise Medical Imaging Informatics (MI2) provides direct support for hardware, software, network and project management to all Partners locations. The team also provides support to referring physicians, affiliated hospitals, and outside physicians worldwide. In addition to support and services, the team also coordinates with departments at other Partners affiliated hospitals and with various Partners IS teams
SKILLS & COMPETENCIES REQUIRED:
Ability to carry out position with high degree of customer service, communication, teamwork, and timeliness.
Must be able to work effectively with diverse groups of people.
Outstanding business process analytic skills
Excellent written and verbal communication skills
Familiarity with Radiology Information Systems (PACS, RIS, VR) in general and industry standards such as HL7 and DICOM communication.
Strong technical and general IS skills, including hardware, software, personal computers and networking.
Ability to work well under pressure and on concurrent, multidisciplinary projects.
Proficiency in office automation systems i.e. Windows OS, MS Office, etc.
Education: Bachelor's degree or 6 years of experience required
High School required
2 years of experience with Information Systems (IS), technology architecture and/or software platforms.
Picture Archiving and Communication System (PACS) and Voice Recognition (VR) System experience preferred.
Excellent written and verbal communication skills
Experience with healthcare information systems and/or Radiology operations beneficial.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.