Clinical Business Analyst II at Mass General Brigham(PHS)

Posted in Other 11 days ago.

Location: Somerville, Massachusetts





Job Description:

About Us:



As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.


We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.


Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.



General Summary/Overview Statement


The Clinical Business Analyst II is a member of the group supporting Brigham Health clinical systems for Brigham & Women's Hospital, Brigham and Women's Faulkner Hospital, and its affiliates. The specifics associated with the Clinical Business Analyst II role are described in the attached position Summary.



Position Summary



This role is primarily focused on the Epic ASAP application, with a secondary focus on other Epic Optime, Anesthesia, and Cupid related applications that the team is responsible for. The candidate will also be responsible for several internally developed applications that integrate with Epic.


This role supports clinical users of Brigham and Women's Hospital and Brigham, Women's Faulkner Hospital, Harbor Medical Associates Urgent Care, and Foxborough Urgent Care. The candidate will act as the key liaison between the operational and clinical community and Enterprise teams. The Clinical Business Analyst will use their knowledge of application functionality, system processes and clinical workflows to provide exceptional customer support and troubleshooting. Support consists of telephone support, along with classroom, and at-the-elbow support in patient care areas. Additionally, the Clinical Business Analyst will work closely with clinical end users to elicit business requirements, execute user acceptance testing and communicate changes that impact the clinical end user community.


Under the direction of the Manager for Brigham Health Clinical Departmental Information Systems, the individual in this role will:


  • Primarily function in a support-based role working with end-users through day, overnight and weekend call on a rotating basis. The primary application supported will be Epic ASAP. Secondary applications supported include Epic Optime, Anesthesia, Cupid, Reporting Workbench and any complementary/vendor applications supported by the Departmental team.

  • Provide in-person support at BWH/BWF main campuses and distributed offsite locations.

  • Provide off hours (weekends and/or evenings) on-site support multiple times per year for Epic upgrades and other organizational project "Go-Lives"

  • S/he must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff

  • Elicit requirements, and document workflow changes and impacts, for Epic enhancement and demand requests

  • Create, or update, change related training and communication materials as it relates to Epic ASAP application changes

  • Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies

  • Conduct formal presentations and prepare presentation for project level work

  • Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations

  • Participate in BCA program management, serving as the lead BCA contact for the Departmental team

  • Facilitate the Emergency Medicine IS Workgroup.

  • Participate in the BWF Nursing Informatics meeting as the Departmental team representative. Create training materials, including, but not limited to tip sheets, demos, presentations.

  • Document and analyze business processes and drive business process improvement workflows

  • Functional and technical requirements definition

  • System testing/quality assurance

  • Complete work assignments in accordance with established timelines

  • Identify system and related operational issues and provide recommended solutions

  • Mentor junior staff

  • Delegate tasks to junior staff as appropriate




Principle Duties and Responsibilities



  • Provide on-going support of live applications including but not limited to on-site, telephone support, system maintenance, oncall, system enhancements and upgrades

  • Support and educate end users with Epic clinical and complementary applications

  • Answer end user "how-to" questions

  • Understand user requirements; translate them to functional requirements and assist end user with Epic request submissions

  • Identify and resolve issues, and facilitate appropriate escalation for timely resolution

  • Assist with developing and executing user acceptance testing plans including creation of test cases

  • Conduct formal presentations and prepare presentation for project level work

  • Prepare end user training materials

  • Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communication as needed

  • Provide service to users, according to the defined service level agreements

  • Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies

  • Assist in identifying and recommending best practices for business analysis, training and end user support functions

  • Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations

  • Analyze business processes to ensure accurate system configuration

  • Document and analyze business processes and drive business process improvement workflows

  • Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

  • Create and run reports as needed using tools such as Workbench and ServiceNow

  • Other duties as assigned






Qualifications


  • Bachelor's Degree in Business, IT, Healthcare, or related required

  • Must have 5 years of healthcare IT experience with a knowledge of clinical systems

  • A combination of education and experience may be substituted for requirements

  • Epic Certification desired or must obtain Epic training as outlined by program requirement




Skills/Abilities/Competencies Required



  • Experience in end user management, preferably in a healthcare setting

  • Knowledge of Clinical workflows

  • Ability to effectively translate business requirements to functional requirements

  • Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel

  • Strong administrative, analytical, problem-solving, written and verbal communication, and facilitation and presentation skills

  • Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings

  • Requires minimal direction from leadership and possesses the ability to learn quickly

  • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization

  • Strong PC skills required with knowledge of Microsoft Office Suite, PowerPoint, SharePoint, Word, Excel, Teams, and Visio preferred.




Working Conditions



  • Full-time position in office environment based in Somerville. Requires local travel to IS and hospital sites, including patient care areas with limited patient contact, located on and off all Brigham Health campuses.

  • Other travel may be required to attend meetings and professional development sessions. Must be able to provide adequate transportation between work locations.

  • Off-site pager coverage for user support as assigned. As projects and priorities dictate, must be available to work non-standard business hours, such as evenings, nights, weekends and holidays when necessary.

  • Telecommuting policies as permitted under team and MGB policies for ConnectedWork may be considered under mutual agreement between the incumbent and his/her manager

  • No direct reports. At the project level, responsible for assigning tasks and ensuring the quality of work delivered by project team members. Provide input to performance evaluations for other team members.




Supervisory Responsibility



  • No direct reports; provides guidance to less seasoned and new staff




Fiscal Responsibility



  • Demonstrates fiscal responsibility by effectively using MBG resources






EEO Statement

Mass General Brigha is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.