The Workplace Experience Ambassador (WEA) is a property ambassador for the client experience program. The WEA is responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace.
The ideal candidate will have exceptional customer service skills, a fun positive attitude, and the ability to support facilities management professionals in a fast-paced environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Work with the entire C&W team to build and deliver best in class workplace experiences that in turn promote efficiency, productivity, and optimal performance
Conference rooms are ready, organized and clean
Common areas are usable, organized and clean
Building audits are performed consistently as required
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action / solution-making and recovery
Follow up with clients to ensure customer satisfaction
In person, text, email or ticket order
Create and assign work orders
Follow up on work orders assigned through ticket completion
Work with facilities coordinator on prioritization
Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace. This includes supporting protocols, culture & etiquette.
Understand and execute workplace programs within assigned buildings
Tag and remove clutter in and around the building to support a clean work environment
Maintain par level inventory for building location
Process improvement - continuously evaluate existing methods to identify innovative ways to streamline and enhance service delivery to maximize the employee experience
Create and assign work orders to the engineering staff, subcontractors, and vendors
Provide support to events team - power adds and event supplies
Collaborate with Site Service Manager to develop building initiatives designed to create connections between occupants and share information regarding local attractions, events (concerts, theatre, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).
Support SSM and ASSM on new programs and projects or any other reasonable tasks as requested
Proficient in technology skills, ability to quickly change between applications
Good oral and written communication skills
Solution-maker before problem-solver
Analysis of recovery and success
Customer-focus, takes initiative, sense of urgency, time management.
Detail oriented, confident, self-starter with exceptional organizational skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy among the team and client.
Conflict management skills with ability to work under pressure, while acting in a calm manner
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) or Google Suites required no
Passion for building communities and connecting individuals
• High school diploma or a General Equivalency Diploma (GED) required
• Minimum of 2-3 years work experience in an administrative, facilities/property management, hospitality, commercial real estate or professional services industry preferred
• Experience with data entry, organizing, answering phones, scheduling and communications
• Eagerness to learn and grow in a fast paced environment
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.