Workplace Experience Ambassador at Cushman & Wakefield

Posted in Other 17 days ago.

Location: Mountain View, California





Job Description:

Job Title

Workplace Experience Ambassador

Job Description Summary

POSITION SUMMARY


The Workplace Experience Ambassador (WEA) is a property ambassador for the client experience program. The WEA is responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace.


The ideal candidate will have exceptional customer service skills, a fun positive attitude, and the ability to support facilities management professionals in a fast-paced environment.

Job Description




ESSENTIAL FUNCTIONS AND RESPONSIBILITIES






  • Work with the entire C&W team to build and deliver best in class workplace experiences that in turn promote efficiency, productivity, and optimal performance




    • Conference rooms are ready, organized and clean




    • Common areas are usable, organized and clean




    • Building audits are performed consistently as required










  • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery








  • Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action / solution-making and recovery








  • Follow up with clients to ensure customer satisfaction




    • In person, text, email or ticket order










  • Ticket management








  • Create and assign work orders








  • Follow up on work orders assigned through ticket completion








  • Work with facilities coordinator on prioritization








  • Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace. This includes supporting protocols, culture & etiquette.








  • Understand and execute workplace programs within assigned buildings








  • Tag and remove clutter in and around the building to support a clean work environment








  • Maintain par level inventory for building location








  • Process improvement - continuously evaluate existing methods to identify innovative ways to streamline and enhance service delivery to maximize the employee experience








  • Create and assign work orders to the engineering staff, subcontractors, and vendors








  • Provide support to events team - power adds and event supplies








  • Collaborate with Site Service Manager to develop building initiatives designed to create connections between occupants and share information regarding local attractions, events (concerts, theatre, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).








  • Support SSM and ASSM on new programs and projects or any other reasonable tasks as requested






KEY COMPETENCIES






  • Proficient in technology skills, ability to quickly change between applications




  • Good oral and written communication skills




  • Solution-maker before problem-solver




  • Analysis of recovery and success




  • Customer-focus, takes initiative, sense of urgency, time management.




  • Detail oriented, confident, self-starter with exceptional organizational skills




  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy among the team and client.




  • Conflict management skills with ability to work under pressure, while acting in a calm manner




  • Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) or Google Suites required no




  • Passion for building communities and connecting individuals






IMPORTANT EDUCATION




• High school diploma or a General Equivalency Diploma (GED) required




IMPORTANT EXPERIENCE




• Minimum of 2-3 years work experience in an administrative, facilities/property management, hospitality, commercial real estate or professional services industry preferred




• Experience with data entry, organizing, answering phones, scheduling and communications




• Eagerness to learn and grow in a fast paced environment



Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.