Director of Operations - Express Scripts at Cigna

Posted in General Business 17 days ago.

Type: Full-Time
Location: St. Louis, Missouri

Job Description:


As the Director of Operations, you will be responsible for the management and direction of an innovative, highly automated Pharmacy Fulfillment facility based at our headquarters in St. Louis, MO. You are responsible for managing quality, cost and service targets along with client-specific SLA requirements. You will manage projects, driving change management and roll out to core pharmacies. Create strategic plans and manage to budget.

What you'll do:

  • Leader of leaders for the day to day activities for a dynamic, high volume team within an innovative pharmacy fulfillment center.

  • Use your strategic acumen and critical thinking skills to create and drive your vision to transform the business and culture.

  • Cultivate effective and meaningful relationships at all levels within the site and across the enterprise to solve problems and drive efficiencies.

  • Bringing your passion for developing people and teams

  • Demonstrate your ability to motivate and inspire teams to high performance results

  • Apply lean methodologies and use of data to further gain results and problem solve.

What you need to do the job:

  • Bachelor's degree in Engineering, Operations, or related curriculum preferred or equivalent years experience. MBA preferred

  • At least 10 years progressive operations experience in diverse industries

  • Demonstrated communication and presentation skills, project management skills

  • Effective at managing change for a large, high producing workforce

  • Enthusiasm and passion to meet aggressive goals and targets

  • Ability to work cross functionally, organize cross functional teams, deliver business results in often ambiguous situations

  • Knowledge of Lean or Process Improvement methodologies and ability to implement continuous improvement strategies (Six Sigma Certification is not required, but desirable)

  • Demonstrated passion and commitment to the development of individuals and teams

  • Bring your desire to continuously learn and grow personally and professionally


The Pharmacy Operations Group is crucial to achieving our mission of practicing pharmacy smarter and putting medicine within reach. Members of this team are at the front line every day interacting with patients, strategizing on improvements and efficiencies, and processing the more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.


At Express Scripts, we dare to imagine a better health care system, and we're driven to make it happen. Where some see obstacles, we see possibilities. We're challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.

We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes - like no one else can. We believe health care can do more. We are Champions For BetterSM.

Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.


About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.