Posted in General Business 5 days ago.
Location: Eden Prairie, Minnesota
The primary roles for the TEAC are consultation and evaluation. The TEAC evaluates the needs of the customer, develops an action plan to improve their situation, completes a clinical assessment when needed, and determines any EAP services to utilize. If the request does not fall within the EAP program, the TEAC makes an appropriate referrals.
Shift: 9:30am-6pm CST
The TEAC Team
The workload is primarily unassigned, scheduled calendar assignments, and shared by the entire team. A team member must be a self-starter, self-motivated and be able to self-manage their caseload. Every TEAC also holds a current independent clinical licensure and is required to hold or obtain a CEAP certification within 2 years of starting with the department.
The TEAC's main job function is to provide telephonic consultation for employees or their household members who contact the EAP for assistance with a presenting issue or concern. The TEAC helps the customer develop a plan of action to address their issue while blending in a clinical assessment of the customer and offering appropriate Employee Assistance Program Services.
Consult topics are varied but often include the following issues:
The TEAC may also be assigned special projects by the department manager on an as needed basis including the following possibilities:
Household members of the employee
Other employees within CIGNA (Internal Customers)
This position is not eligible to be performed in Colorado.
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.