TEAC - Telephonic Employee Assistance Consultant - EAP at Cigna

Posted in General Business 5 days ago.

Type: Full-Time
Location: Eden Prairie, Minnesota

Job Description:

The primary roles for the TEAC are consultation and evaluation. The TEAC evaluates the needs of the customer, develops an action plan to improve their situation, completes a clinical assessment when needed, and determines any EAP services to utilize. If the request does not fall within the EAP program, the TEAC makes an appropriate referrals.

Shift: 9:30am-6pm CST

The TEAC Team

The workload is primarily unassigned, scheduled calendar assignments, and shared by the entire team. A team member must be a self-starter, self-motivated and be able to self-manage their caseload. Every TEAC also holds a current independent clinical licensure and is required to hold or obtain a CEAP certification within 2 years of starting with the department.


The TEAC's main job function is to provide telephonic consultation for employees or their household members who contact the EAP for assistance with a presenting issue or concern. The TEAC helps the customer develop a plan of action to address their issue while blending in a clinical assessment of the customer and offering appropriate Employee Assistance Program Services.

Consult topics are varied but often include the following issues:

  • Job stress and/or change including termination and layoffs

  • Marital/Partner Conflict or Communication

  • Parenting or Family issues

  • Grief and Loss

  • Relocation

  • Substance Use

  • Financial or Legal Stressors

  • Depression/Physical Health /Anxiety

The TEAC may also be assigned special projects by the department manager on an as needed basis including the following possibilities:

  • Training

  • Mentoring new employees who visit TEAC to learn our program

  • operation

  • Development of EAP products

  • Assistance with changes to TEAC work flows and procedures

  • Involvement with CIGNA initiatives and work groups

  • The TEAC primarily interfaces with the following contacts:
    Employees of client companies

    Household members of the employee

    Other employees within CIGNA (Internal Customers)

Managers/HR employees of client companies but only about their personal issues


  • Master's degree in clinical or counseling field

  • Current licensure to practice independently as a mental health professional in the state of employment (LICSW, LMFT, LPC, LPCC, or licensed Psychologist)

  • CEAP required to obtain within 2 years of employment

  • EAP experience strongly preferred, but not required

  • Training and experience in substance use disorders

  • Minimum of 4 years post-masters clinical experience and a demonstrated understanding of multiple therapeutic modalities, including brief therapy, substance abuse approaches, and managed care preferred

  • Thorough knowledge of current principles and practices in employee assistance field

  • Excellent communication, organizational and consultative skills

  • Knowledge and experience in crisis management

  • Customer service orientation and experience

  • Demonstrated assessment and diagnostic skills

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.