Customer Service Advocate at Cigna

Posted in General Business 12 days ago.

Type: Full-Time
Location: Memphis, Tennessee





Job Description:

LOCATION: Work at Home with ability to go into a Local Office. Houston, TX or Austin, TX or Nashville, TN or Work at Home -Across the United States

Does your dream job involve a healthy mix of helping others, problem solving, and a supportive, family-like team environment to top it all off?

A bit more about us: we're a global health service company dedicated to helping people improve their health, well-being and sense of security. As a Customer Service Advocate at Cigna, you'll help our 95+ million members make the most out of their Cigna benefits. You'll set our customers at ease and work from your toolkit to help solve problems and provide solutions. Above all, you'll make an impact in the lives of others, day in and day out.

Here's a little more about what you'll do:


  • Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.

  • Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.

  • Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

  • Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you're successful here (and enjoy your job too!)

  • Enjoy the perks of working in a wellness-oriented industry. Being at the frontline of customer problem solving can be tiring, so we do our best to look after you, too, by offering things like on-site gyms and cafeterias, massage appointments, and social activities.

What you should have:

  • High School Diploma or equivalent required, Associates or Bachelor's degree preferred

  • 1+ years of Medical Customer Service experience (Pharmacy, Home Health, etc) analyzing and solving customer problems required

  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

  • Knowledge of Medical Terminology a PLUS

  • Excellent written and oral communication skills

  • Exceptional organizational and time-management focus

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.