Associate Customer Service Representative, B2C (Full-time & Part-time) at Kohler Co.

Posted in Other 7 days ago.

Location: Kohler, Wisconsin





Job Description:


Associate Customer Service Representative, B2C (Full-time & Part-time) 



Work Mode: Hybrid




**$500 Sign on Bonus**



Work Mode: Hybrid


Location: Kohler, WI

Also open to the desired candidate being located in any of the following cities: Milwaukee, WI; Green Bay, WI; Oshkosh, WI; Fond du lac, WI.



Opportunity

The Kitchen & Bath team is thrilled to expand its C
ustomer Care team to meet the growing needs of our business. We provide you the training and development you need to succeed in our hybrid work environment, with the possibility of working from home long-tern. 
 Apply today to join our newest class of Customer Service associates starting on 
August 2nd
!

As an Associate Customer Service Representative, you will have the rewarding opportunity to assist customers with faucet and fixtures warranty claims, product installation and troubleshooting, pre-sale questions and order placement. Your goal as an Associate Customer Service Representative is to deliver world-class service and customer delight. You will spend a large portion of your day in phone conversations with residential and commercial customers, wholesalers, retailers, installers, and plumbers.



How You Will Make an Impact


Effectively and empathetically assist customers over the phone.

  • Listen, assess, and resolve client needs.


  • Solve complex problems by identifying the root cause of issues and providing feedback.


  • Show patience and kindness to de-escalate concerned callers.


  • Work with a team in a diverse, professional call center environment.




  • Our Customer Service Representatives


    • Are excited to learn new things.


    • Can actively listen and recognize the needs of clients.


    • Are resilient and can overcome challenges while remaining calm and patient.


    • Willingly accept coaching and feedback.


    • Are flexible and able to adapt based on business priorities and changing needs.


    • Are dependable and pride themselves on being present and punctual each day.


    • Receive Medical benefits, prorated paid vacation, and paid holidays after 30 days.


    • Participate in monthly rewards and recognition campaigns.


    • Have growth potential within the team and cross functional.




    Skills/Requirements




    High school diploma or GED required.

  • Prior contact center experience is a plus but not required.


  • All candidates must be able to complete a 40 hour per week (fully paid) virtual intensive training program which will last through the first 45 days of employment; training covers multiple computer systems, product repair training and installation, department processes and more.


  • Experience using Microsoft Office.


  • Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.


  • Ability to read, analyze, and interpret documents and detailed correspondence.


  • Professional and courteous communication skills.



  • Hybrid work from home requirements: Equipment provided!


    • The applicant will secure and be responsible for paying their own internet expenses and must have a Hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.



    • Wired Ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.


    • All applicants will be required to have a separate confidential and distraction free workspace with no background noises.


    • Freedom from other responsibilities - you must be focused on delivering a world class service experience.


    • Applicants will be required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled.


    • For those seeking part-time work: hours are 34-36 hours/week (after initial training period); additional hours will be required during peak season.






    Applicants must be authorized to work in the US without requiring sponsorship now or in the future.



    Why Work at Kohler Co.?


    Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen.  So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.  


    In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!



    About Us



    Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at

    www.kohlercompany.com
    .




    It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact

    kohlerjobs@kohler.com

    .  Kohler Co. is an equal opportunity/affirmative action employer.  




    We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .