Posted in General Business 19 days ago.
Location: Jacksonville, Florida
OUR PEOPLE : Crowley is a privately-owned marine, transportation and logistics company providing worldwide solutions since 1892. We have over 6,000 high-performing team members in 35 countries and Caribbean territories, who are diverse, encouraged and deliver on their commitments. We are Crowley, the people who know.
THE CROWLEY WAY : We believe in and celebrate the power of collaboration between people with diverse backgrounds and experiences who share their differences and are driven to achieve business and personal goals. We support the development of our high-performers and are committed to guiding them every step of the way.
SUMMARY: Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure.
GENERAL RESPONSIBILITIES: Participates in technical research and development to enable continuing innovation within the systems domain. Responsible for designing, developing, modifying, adapting and/or implementing moderately complex to complex short- and long-term solutions to IT needs through new and existing systems, software and hardware, under general direction. Performs system upgrades, configuration and customizations including planning and scheduling, implementation testing, and coordination. Provide after hours support when required. Monitors and maintains system performance and functionality, software licensing and maintenance agreements. Partners with other technical teams to identify and understand problems with systems and develops solutions to resolve them. Resolves customer complaints and responds to suggestions for improvements and enhancements to applications. Assists users with training, user manuals and documentation, and related job aids. May mentor other system administrators during simple to moderately complex and relative sized projects. May perform administration across multiple products, solutions, and/or domains.
EDUCATION: Bachelor's degree in computer science or a related field; or combination of post high school education and experience equal to six (6) years.
EXPERIENCE: 5 - 8 years of experience administering applications.
TECHNICAL PROFICIENCY: Proficient with Microsoft Office products, including Word, Outlook, Excel, PowerPoint, and Visio. Intermediate proficiency in the administration of systems, software, and hardware in moderate to complex environments. Terminal Operating System (TOS) experience preferred.
COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships, both internal and external of the organization. Ability to document existing and new processes. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to utilize problem solving skills. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to interface business applications with other systems. Ability to effectively manage projects that may vary in nature and scope. Ability to troubleshoot, diagnose, maintain and repair a variety of equipment and machinery used in area of work. Knowledge of applicable computer software and operating systems.
JOB SCOPE: Position impacts multiple business units/segments.
WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time. Onsite support on Terminal, occasionally. Travel, as necessary.
FLSA STATUS: The position is Exempt. May require the ability to work overtime to meet required deadlines. All work rules, including those that pertain to safety and health are expected to be respected and complied with.